Danny Stephenson
Heritage Park
Summary
Experienced Assistant Manager with a solid background in operations management, employee development, and performance optimization. Recognized for strengthening team productivity, improving processes, and maintaining high customer satisfaction levels. Prepared to assume a Manager role with confidence, accountability, and a results-oriented mindset.
Overview
12
12
years of professional experience
Work History
Customer Service Operator /Assistant Branch Manager
Knauf Gypsum APAC
Berrinba
06.2020 - Current
- Directed daily warehouse operations in partnership with the warehouse Manager, ensuring service, safety, and profitability targets were consistently met.
- Managed customer accounts and processed orders using internal software systems.
- Resolved customer complaints by coordinating with various departments for solutions.
- Acted as duty manager in the absence of the warehouse Manager.
Trade Sales Representative
USGBoral
Ballina
06.2016 - 06.2020
- Provided technical support to customers regarding product features and functionality.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service at all times ensuring customer satisfaction was achieved.
- Provided exceptional customer service by addressing client inquiries and concerns.
Trade Sales Representative
Boral Plasterboard
Ballina
06.2014 - 06.2016
- Provided exceptional customer service at all times ensuring customer satisfaction was always achieved.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
Education
Ballina High School
Ballina12-2004
Skills
- Team leadership & supervision
- Extensive Product Knowledge
- Customer relationship management
- Decision-making under pressure
- Staff training and onboarding
- Budget monitoring
- Profit & loss awareness
- Goal setting & execution
- Vendor coordination
- Process Improvement & Efficiency
- Excellent Communication
- Honest and Dependable
Hobbies and Interests
- Golf
- Music
References:
- Can provide references upon request
Timeline
Customer Service Operator /Assistant Branch Manager
Knauf Gypsum APAC
06.2020 - Current
Trade Sales Representative
USGBoral
06.2016 - 06.2020
Trade Sales Representative
Boral Plasterboard
06.2014 - 06.2016
Ballina High School