Danny Wing Kee Tang
Hurstville
Summary
To deepen my understandings around people skills. To gain knowledge about how a business operates. To continuously learn and grow to share knowledge with others.
Professional consultant equipped to deliver impactful solutions and drive success. Strong analytical skills, strategic thinking, and adept at managing client relationships. Highly collaborative, adaptable, and focused on achieving optimal results. Proficient in project management, data analysis, and business process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Consultant
The Hour Glass
11.2021 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed a consistent pipeline of prospects by regularly updating CRM system with accurate information.
- Utilized consultative selling approach, listening attentively to client needs while recommending appropriate solutions for their unique challenges.
- Trained new employees on customer service, money handling and organizing strategies.
- Partnered closely with cross-functional teams such as finance, operations, and customer support to ensure seamless end-to-end service delivery.
Team Leader
Marais
07.2019 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined sales processes to improve efficiency and productivity within the team.
Event Centre Houseman, Event Centre Bar-back
The Star Entertainment Group
06.2018 - 05.2019
- Improved guest satisfaction by promptly responding to requests for additional amenities.
- Supported team by replenishing supplies and restocking amenities in common areas.
- Completed routine maintenance tasks to ensure operational functionality of hotel facilities.
- Improved operational efficiency by reporting maintenance issues to management in a timely manner.
- Delivered excellent customer service, addressing guest inquiries and concerns with professionalism.
Education
ST Mary's Cathedral College
Sydney, NSWRegina Coeli Catholic Primary School
Sydney, NSWBachelor of business - management, Finance
University of Technology Sydney
02-2021
Skills
- Client relationship management
- Analytical problem solving
- Workflow optimization
- Consulting methodology
- Project management support
- Team leadership & development
- Data analytics
- Clear communication
- Sales skills
- Collaborative teamwork
Certification
- First Aid and CPR Certification
- Certificate IV - Fitness Personal Training
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Associate Consultant
The Hour Glass
11.2021 - Current
Team Leader
Marais
07.2019 - 10.2021
Event Centre Houseman, Event Centre Bar-back
The Star Entertainment Group
06.2018 - 05.2019
ST Mary's Cathedral College
Regina Coeli Catholic Primary School
Bachelor of business - management, Finance
University of Technology Sydney
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