Geographic Information System
Dansan Mashaka
KINGSBURY VIC 3083,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Production Assembler
G. James
Salisbury, SA
04.2022 - 06.2022
- Operated air and hand tools to assemble awning aluminum window frames
- Maintained attention for details
- Employed practical knowledge and skills to ensure that quality windows are produced delivered within the prescribed timeline.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Factory Laborer
Programmed Skilled Workforce
02.2020 - 07.2021
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Assembled products according to changing daily work orders and specific customer needs.
- Arranged the products in accordance with categories as well as maintain organisation for storage and accessibility
- Worked as a member of the team yet demonstrate high service-oriented mindset through performance of tasks requiring individual effort
- Employed practical knowledge and skills in ensuring all responsibilities are accomplished and delivered within the prescribed timeline and requirements.
Picker & Packer
Toll Group
05.2018 - 06.2020
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Assisted maintaining security, safety, cleanliness, and organisation of logistical and work areas to ensure compliance to regulations
- Loaded and unloaded items or processing equipment from the organisation's trucks
- Tracked inventory levels and ordered new supplies in a timely manner for usage and consumption as well as customer demands
- Processed orders by completing required paperwork, located items in the warehouse, moved them to the processing and shipping area and scanned their barcode to ensure all orders and inventory were accurately tracked
- Inspected items for damages, defects of missing parts, packaged them according to specifications and prepared orders for shipment
- Scanned packages and boxes and moved to loading dock for shipment.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Process Worker
Trojan Recruitment Group
, SA
09.2019 - 01.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Maintained compliance with health, safety and environment practices.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Bachelor of Environmental Science Student
University Of South Australia
, SA
02.2016 - 07.2019
- Performed terrestrial and aquatic species sample collection and analysis
- Conducted ecological surveys and analysis both in the field and laboratory
- Gained knowledge and skills about environmental impacts assessments, community consultation and engagement
- Formulated and implemented environmental awareness, protection and conservation programs and initiatives
- Collaborated with multidisciplinary teams of professionals, students, including environmental managers, consultants, surveyors, project managers, and other stakeholders
- Worked with integrity, dependability, and fairness; exhibit a flexible work attitude; use initiative and accomplished tasks with minimum direction and supervision
- Gained analytical skills: employed scientific methods and data analysis skills in conducting research, base conclusions on careful analysis of scientific data; considered all possible methods, interactions, and solutions in the analyses
- Gained critical thinking skills; drew logical conclusions from observations, laboratory experiments, and other methods of research; examined findings and base them on sound observation and careful evaluation of data
- Gained Experience using environmental monitoring and assessment systems such as, Earth, ERDAS IMAGINE, SPSS and Geographic Information Systems (GIS) for quality map creation, spatial analysis, and data management
- Gained knowledge and experience in writing scientific technical papers, reports and articles that explain methods, findings, and recommendations.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Internship Student
University Of South Australia
07.2018 - 11.2018
- Completed and delivered the project by comparing carbon stocks and species diversity in four Fijian rainforests
- Conducted field surveys to identify and compare four diverse Fijian tropical rainforest
- Established six plots of 10 x 10m and considered trees with more than 10cm at DBH at each plot
- managed the projects by applying strong analytical skills, research and field investigation.
- Collaborated with a team of three to optimize workflow and achieve timely objectives.
- Created plans and communicated deadlines to complete projects on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Environmental Science
University of South Australia
School Of Natural And Built Environments 02.2016 - 07.2019
Skills
Problem-Solving & Analytical Skillsundefined
Software
Microsoft Word
Google Earth
Microsoft Excel
ERDAS IMAGINE
Microsoft PowerPoint
Volunteer
Club Chairman | South Australian Rwandan Youth Soccer
- Provides leadership and direction of the club.
- Maintain strong relation with internal and external stakeholders.
- Plan meetings, budget, and community fundraising activities.
- Provides support and supervision to the team managers, trainers, and players.
Cooking & Cleaning Assistant | Mawson Lakes Reconciliation week
- Managed volunteers that were cooking and cleaning.
- Assisted organising and planning activities.
- Participated in the reconciliation events and activities.
Plotting Plants & Soil Mulching Assistant | Unisa Manson Lakes Community Garden
- Assisted sorting plants.
- Contributed to carrying mulch to the community garden.
- Worked as a member of a team.
Exhibition Hall Cleaning Assistant | Geological Survey of South Australia
- Cleaned and organised exhibition hall.
- Assisted serving food and drinks to the stuff members.
- Worked as a part of a team
Timeline
Production Assembler
G. James
04.2022 - 06.2022
Factory Laborer
Programmed Skilled Workforce
02.2020 - 07.2021
Process Worker
Trojan Recruitment Group
09.2019 - 01.2020
Internship Student
University Of South Australia
07.2018 - 11.2018
Picker & Packer
Toll Group
05.2018 - 06.2020
Bachelor of Environmental Science
University of South Australia
02.2016 - 07.2019
Bachelor of Environmental Science Student
University Of South Australia
02.2016 - 07.2019
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