Dansika Kiritharan
Sydney,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BP petroleum
Sydney , NSW
05.2023 - 07.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Retail Assistant
Woolworths
Sydney , NSW
03.2023 - 07.2024
- Operated cash registers to process sales transactions.
- Restocked shelves with new merchandise when required.
- Handled customer inquiries, complaints, and returns efficiently.
- Utilized problem solving techniques when faced with challenging situations.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Kept up-to-date knowledge of all products available in the store.
- Processed payments using cash register, credit card machine and POS system.
- Answered phones promptly and directed calls appropriately.
- Rang up purchases accurately on the point-of-sale system.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Performed regular inventory checks to ensure accurate stock control.
- Assisted customers with product selection, answered queries and provided advice.
- Participated in team meetings to discuss sales goals and strategies.
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained cleanliness and organization of store shelves and displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Placed special orders or called other local stores to find desired items for customers.
Assistant Manager
Head barista
Blacktown , NSW
01.2020 - 07.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Science Education
Western Sydney University
Sydney 12-2026
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Data Entry
- Scheduling
- Computer Proficiency
- Positive and professional
- Stock management
- Microsoft Office expertise
- Microsoft Excel
- Customer Service
- Research
- Payment Processing
- Store maintenance
- Reading Comprehension
- System implementation
- Retail Marketing
- Executive management support
- Microsoft Office Suite
- Shipping and receiving understanding
- Prioritization
- Microsoft Outlook
- Order Processing
Timeline
Customer Service Representative
BP petroleum
05.2023 - 07.2024
Retail Assistant
Woolworths
03.2023 - 07.2024
Assistant Manager
Head barista
01.2020 - 07.2023
Bachelor of Science - Science Education
Western Sydney University