Dante Da Costa
Gold Coast,QLD
Summary
Thank you for taking the time to review my resume. My name is Dante, I am 22 years old and currently living in the Gold Coast. I am hard-working and highly motivated individual, currently seeking a new career opportunity within a diverse working environment. It is my goal to develop my skills and obtain new experiences within a new company. Work is always a priority for me, I am flexible with my hours and available around the clock.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
SYKES Australia
10.2021 - 07.2023
- Handled inbound live chats and calls for Klarna on two contracts, with US clientele where Klarna acts as an online bank and with Australian/NZ where Klarna is solely a BNPL entity.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction while multi-tasking with three chats at once.
Team Member
Doughnut Boss
- Boss, Gold Coast
- Point of service experience, including cash handling and
- Eftpos transactions
- Greeting customers upon arrive and taking food and beverage orders
- Ensuring safe food handling whilst preparing orders
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Furniture Revivalist
Man And A Van
- Loading, unpacking and packing items, disassembling and assembling furniture for residential and commercial accounts
- Assisting customers during the moves with excellent customer service
- Checking and inspecting all furniture for any damages and made adjustments to consistently ensure safety.
Work Experience
Found Boards
- Ensuring that all needed supplies were present before work.
- Maintaining a clean and safe shop area and aiming to provide customers with a pleasant shop experience at all times.
- Approaching each workday with enthusiasm and a wonderful work ethic.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
High School Certificate -
Varsity College
Varsity Lakes, QLDCertificate ll in skills for work and vocational pathways -
Varsity College
Varsity Lakes, QLDSkills
- Strong customer service
- Technology
- Time Management
- Experience
- Responsible and reliable
- Ability to work individually
- Without supervision
- Task orientated
- Team player
- Adaptable
- Strong communication skills
- Both written and verbal
Timeline
Customer Care Representative
SYKES Australia
10.2021 - 07.2023
Team Member
Doughnut Boss
Furniture Revivalist
Man And A Van
Work Experience
Found Boards
High School Certificate -
Varsity College
Certificate ll in skills for work and vocational pathways -
Varsity College
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