Dante Munoz

Responsibilities –

• Assist customers with general banking enquiries, with a strong focus on home loan products.
• Provide tailored information and support to customers navigating their ME Banking accounts.
• Demonstrate deep knowledge of ME Bank policies, compliance, and procedures.
• Apply strong communication, problem-solving, and customer service skills in a fast-paced environment.

Key Achievements –

• Consistently exceeded performance KPIs across customer service metrics.
• Maintained a 100% Quality Assurance (QA) record through accuracy and compliance.
• Achieved top customer satisfaction scores in June, recognised as Contact Centre Rep of the Month.
• Recognised for delivering exceptional customer service with a strong focus on positive outcomes.
• Passionate about helping customers achieve their financial goals through tailored guidance and support.
• Actively pursuing career development in lending and mortgage services to expand expertise.

• Working in a fast-paced environment, my role involves warehousing, distribution steel products, and operating heavy machinery. Responsibilities include managing dispatch operations, handling receivables, coordinating sales, and processing invoices. I ensure a smooth workflow while maintaining accuracy and efficiency in all warehousing tasks.

• Successful completed onboarding and commenced in the role as Customer Contact Officer for Services Australia. The position was made redundant by Serco and their contract was no longer ongoing.

• To merchandise and promote the Tommy Hilfiger brand, deliver exceptional customer service, and build strong working relationships with customers and colleagues.

• To provide excellent service to Kmart Customers. Assist customers with their enquiries. Maintain knowledge of policies and procedures. Manage stock inventory.

• To ensure the game is played safely and fairly. The referee enforces the rules of the game, making 100 decisions in one game. Maintain clear communication to all players and coaches.
• Complete administration after all matches.

• Take direction from production crew on and off set. The role requires punctuality and strong communication skills.