DAN THUY VU
Caloundra,QLD
Summary
Caring and motivated student currently completing a Certificate III in Individual Support (Ageing & Disability) at TAFE Queensland. Seeking a placement opportunity in an aged care or disability support service to apply developing skills in personal care, empathy, and communication. With over 10 years of customer service and client-care experience as a Nail Technician, I bring strong interpersonal skills, attention to detail, and a commitment to hygiene and safety. My long-term goal is to build a career in aged care or disability support, helping people maintain dignity, independence, and quality of life.
Overview
2026
2026
years of professional experience
Work History
Nail Technician
TOP SPA AND NAILS
01.2015 - Current
- I have 10 years experience at the customer service by working at the Nails Shop
- Delivered professional nail and spa services with a focus on client comfort and satisfaction.
- Maintained strict hygiene and infection-control standards, ensuring a safe environment.
- Provided advice and aftercare to support client wellbeing.
- Built long-term relationships with clients through empathy and excellent service.
- Supported new staff by modelling client-centred and hygienic practices.
- Executed a variety of manicure and pedicure techniques, enhancing clients' overall experience.
- Maintained cleanliness and organization of workstations to adhere to sanitation standards.
- Educated clients on nail health and appropriate aftercare for optimal results.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
- Offered personalized services according to needs and preferences.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Hospitality Worker
Tuk Tuk Thai
2015 - 2017
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining and common areas to enhance guest experience.
- Supported team in food preparation and presentation, ensuring adherence to quality standards.
- Collaborated with colleagues to streamline service processes, improving overall efficiency during peak hours.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Participated in community events to promote establishment, broadening customer base.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Built strong relationships with local businesses for cross-promotion, increasing local engagement.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Certificate III - INDIVIDUAL SUPPORT ( AGING AND DISABILITY
TAFE GYMPIE Queensland
Gympie, QLD05-2026
High School Diploma -
COLLEGE OF HOSPITALITY MANAGEMENT
VIET NAM01-2014
Skills
- Customer service
- Time management
- Problem-solving skills
- Sanitation procedures
- Appointment management
- Relationship building
- Hygiene practices
- Schedule maintenance
- Infection controls
- Organizational skills
- Decision-making
- Attention to detail
- Active listening
- Health and safety regulations
- Workspace organization
- Client service quality
- Appointment scheduling
Timeline
Nail Technician
TOP SPA AND NAILS
01.2015 - Current
Hospitality Worker
Tuk Tuk Thai
2015 - 2017
Certificate III - INDIVIDUAL SUPPORT ( AGING AND DISABILITY
TAFE GYMPIE Queensland
High School Diploma -
COLLEGE OF HOSPITALITY MANAGEMENT