Danu Miskin
Clyde North,Australia
Summary
Dynamic logistics professional with extensive experience at OPC Health, excelling in supply chain management and team leadership. Proven track record in optimizing inventory control and enhancing performance analysis, driving significant improvements in operational efficiency. Adept at fostering client relations and implementing strategic initiatives to achieve business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Warehouse & Logistics Manager
OPC Health Head Office
Clayton
05.2023 - Current
- Strategically manage warehouse in compliance with company’s policies and vision.
- Oversee receiving, warehousing, distribution and maintenance operations.
- Setup layout and ensure efficient space utilization.
- Initiate, coordinate and enforce optimal operational policies and procedures.
- Adhere to all warehousing, handling and shipping legislation requirements.
- Maintain standards of health and safety, hygiene and security.
- Manage stock control and reconcile with data storage system.
- Liaise with clients, suppliers and transport companies.
- Plan work rotas, assign tasks appropriately and appraise results.
- Recruit, select, orient, coach and motivate employees.
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
- Daily and monthly KPI reporting on productivity, accuracy and timeliness targets.
- As required provide support in solving day-to-day operational issues and reach short- and long-term performance goals.
- Lead and facilitate supply chain improvement and quick win initiatives in the areas of data, process, and technology.
- Overlooking all export despatch and finish daily targets as required.
- Rostering all casual and full-time staff accordingly.
- Collaboration with almost all departments to meet daily requirements.
- Conduct regular performance reviews and provide actionable feedback to enhance team productivity.
- Lead budget planning, including sell-out, sell-in, and investment allocation with the Senior Management.
- Oversee P&L management, ensuring profitability and effective monitoring of investments.
- Overseeing all the export despatch along with the warehouse manager.
Warehouse & Logistics Supervisor
Otter Fencing
12.2019 - 04.2023
- Manage sales order closures and stock control transactions.
- Overseeing all daily orders, despatch, receiving, returns and manage the daily operations.
- Ensure that team members follow defined procedures and comply with quality requirements.
- Ensure the team are aware of day-to-day targets and responsibilities.
- Provide product expertise within team, and respond to team member queries.
- Identify inventory gaps and implement strategies to bridge them, ensuring consistent growth within the assigned budget.
- Conduct regular performance reviews and provide actionable feedback to enhance team productivity.
- Ensure that the client and company delivery vehicles are loaded in a timely and safe manner, with correct materials loaded to be delivered.
- Conduct risk assessments of processes and task in the department.
- Communicate KPIs from the strategic annual plan so that each employee is aware of expectations and deliverables.
- Follow up with backorder from purchasing, updating ETA’s and communicating information to the customer service.
- Carry out incident, accident and non-conformity investigations and associated reporting and action closure.
- Monitoring the completion of tasks and ensure good performance and recorded on appropriate systems.
- Conduct staff meetings to relay general information or to address specific topics, such as safety.
- Taking ownership of the business and ensuring the highest standards of safety, productivity, and customer service are exceeded every day.
Channel Development Manager
International Distillers Limited - Bacardi International
01.2016 - 12.2019
- Company Overview: Bacardi International, Sri Lanka & Nepal
- Identify and recruit new on-board channel partners within the assigned territory.
- Manage sales activities of partners to generate revenue and meeting key budget requirements.
- Coordinate with partners to create and execute business to meet sales goals.
- Deliver customer presentations and attend sales meetings and partner conferences.
- Communicate up-to-date information about new products and enhancements to partners.
- Address partner related issues, sales conflicts, delivery and pricing issues in a timely manner.
- Educate partners regarding product portfolio and complimentary services offered.
- Assist in partner marketing activities such as trade shows, campaigns and other promotional activities.
- Monitor sales and operational results based on KPI’s.
- Providing front line of communication between the production community and network, developing projects to meet network's strategic needs.
- Collaborates with global category and marketing to establish brand participation, marketing programs, category hierarchy and all new brands initiatives.
- Manages the creation and implementation of a set of global standards to assesses channel differences for pricing and promotion and recommends actions.
- Conduct regular performance reviews and provide actionable feedback to enhance team productivity.
- Implement on- and off-counter activations, including pop-ups, promotional offers, shop-in-shop setups, and counter designs.
- Identify sales gaps and implement strategies to bridge them, ensuring consistent growth within the assigned geographical territory.
- Oversee P&L management, ensuring profitability and effective monitoring of investments.
- Manage key accounts, ensuring monthly achievement of sell-out, sell-in, and market share targets.
- Recruit, train, and motivate a team of Sales Managers and Territory Managers to deliver outstanding customer experiences.
- Bacardi International, Sri Lanka & Nepal
Store Supervisor
Qatar Duty Free
Doha, Qatar
01.2014 - 12.2016
- Coordinating relationship with customers & attend to their needs & wants along with the intention of fulfilling customer service.
- Having a prime consideration on consumers to maximise the service to meet customer’s expectations on behalf of the company.
- Responsible for the on-going promotions, shop floor displays and merchandising standards.
- Create an inspiring team environment with an open communication culture.
- Listen to team member’s feedback and resolve any issues or conflicts.
- Manage inventories and stocks, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Present monthly results, highlight best practices, and provide strategic recommendations to senior management.
Brand Ambassador
William Grants
Sri Lanka
01.2012 - 12.2014
Team Leader
Arpico Supermarket
Sri Lanka
01.2011 - 12.2012
Trainee Supervisor
Landmark Group (Splash Fashion)
UAE
09.2010 - 10.2010
Education
Double Diploma of Logistics Leadership and Management -
College for Adult Learning Institute
Melbourne01.2025
Bachelor of Business Administration -
Birmingham City University
UK01.2019
Skills
- Supply chain management
- Inventory control
- Performance analysis
- Team leadership
- Client relations
- Process optimization
References
References will be provided upon request.
Certification
- RSA certificate, 01/01/20
- Overhead Crane License, 01/01/20
- Forklift License, 01/01/21
- Best Channel Development Manager all Island-Sri Lanka, 01/01/18
- Employee of the Year at Bacardi-Sri Lanka, 01/01/17
- Scotch Whisky Sales Specialist Award by the Chivas Academy, 01/01/15
- Scotch Whisky Training Award by White & Mackay brand, 01/01/12
Earlier Professional Experience
- Brand Ambassador, William Grants, Sri Lanka, 01/01/12, 12/31/14
- Team Leader, Arpico Supermarket, Sri Lanka, 01/01/11, 12/31/12
- Trainee Supervisor, Landmark Group (Splash Fashion), UAE, 09/01/10, 09/30/10
Professional Career Objective
To obtain a challenging global career opportunity for the betterment of my career, which offers further advancement prospects and effective utilisation of my educational background. I have a vast amount of experience in customer service, which I have gained predominantly working in sales & marketing. I have gained an immense amount of knowledge in business development by implementing long-term organisational strategic goals, building key customer relationships, identification of business opportunities, negotiation and ability to close business deals to maintain the current market conditions on behalf of leading companies.
Timeline
Assistant Warehouse & Logistics Manager
OPC Health Head Office
05.2023 - Current
Warehouse & Logistics Supervisor
Otter Fencing
12.2019 - 04.2023
Channel Development Manager
International Distillers Limited - Bacardi International
01.2016 - 12.2019
Store Supervisor
Qatar Duty Free
01.2014 - 12.2016
Brand Ambassador
William Grants
01.2012 - 12.2014
Team Leader
Arpico Supermarket
01.2011 - 12.2012
Trainee Supervisor
Landmark Group (Splash Fashion)
09.2010 - 10.2010
Double Diploma of Logistics Leadership and Management -
College for Adult Learning Institute
Bachelor of Business Administration -
Birmingham City University
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