DANYANG ZHAO
Blackburn,VIC
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
28
28
years of professional experience
Work History
Cleaning Team Leader
Bizzi Beez Cottinglea
12.2014 - 12.2023
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Trained and mentored new staff on cleaning and safety protocols.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
CafeWorker
Sun Cafe
01.2010 - 10.2013
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Provided support during special events or catering orders to ensure successful execution of client requests.
- Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
Doctor of Maternal and Child Health
Fushun Maternal And Child Health Hospital
01.1996 - 03.2007
- Improved patient outcomes by implementing evidence-based treatment plans and closely monitoring progress.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
- Streamlined clinic operations, implementing efficient scheduling and documentation practices.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Presented at regional conferences on various medical topics, contributing to the advancement of knowledge within the field.
- Implemented preventive care strategies for high-risk populations, reducing incidence of chronic disease complications requiring hospitalization.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
Education
No Degree - Pathology Collection
Southern Cross Education Institute
155-161 Boundary Road, North Melbourne VIC 305110.2014
Bachelor of Science - Clinical Medicine
Beijing Medical University
Beijing，China06.1997
Skills
- Task delegation
- Professionalism
- Time management
- Team building
- Quality control
- Staff training
- Organizational skills
- Multitasking
- Problem-solving abilities
- Customer service
- Interpersonal skills
- Cleaning Practices
- Customer Service-Focused
- Customer Relationship Management
- Cleaning and Sanitation
- Quality Assurance
- Cleaning Bathrooms
- Market trend awareness
- Social media savvy
- Multitasking capabilities
- Strong work ethic
- Relationship building
- Customer Service
- Purchase Recommendations
- Advertising and Marketing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Cleaning Team Leader
Bizzi Beez Cottinglea
12.2014 - 12.2023
CafeWorker
Sun Cafe
01.2010 - 10.2013
Doctor of Maternal and Child Health
Fushun Maternal And Child Health Hospital
01.1996 - 03.2007
No Degree - Pathology Collection
Southern Cross Education Institute
Bachelor of Science - Clinical Medicine
Beijing Medical University
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