Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Danyelle Lipponen

Elanora

Summary

Forward-thinking individual with understanding of commercial and residential loans. Offering more than 10 years of lending experience who is looking to bring further success to the bank through exceptional attention to detail, quality control and a dedication to customer service.

Overview

35
35
years of professional experience

Work History

Lending Manager

Bank Of Queensland
08.2022 - Current
  • Assist customers to achieve their financial goals through supporting end to end processing of their Retail Home Loan
  • Oversaw entire loan process to provide each client received exceptional service.
  • Engage in Networking activities which generate new opportunities
  • Process Commercial Lending applications
  • Connect with existing customers to deepen the relationship with the bank and assist to fulfill their lending and other financial goals
  • Advised clients of financial services that could prove to be beneficial.
  • Conducted weekly team meetings with employees to provide support, resolve issues, and answer questions.

Customer Service Officer

Bank of Queensland
05.2015 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Cash Handling/Teller
  • Account opening
  • Customer Enquiries
  • Insurance referrals
  • Lending referrals


Member Service Officer

Southern Cross Credit Union
05.2013 - 05.2015
  • Customer Sales and Service Duties
  • Cash Handling/Teller
  • New Account Opening
  • Maintained customer records by updating account information.
  • Insurance Sales
  • Lending Referrals
  • International Customer Transactions

Small Business Owner

Chameleon Camper Trailers Hire & Sales
12.2006 - 06.2014
  • Provided customer sales and service to local clients wanting to hire & purchase camper trailers.
  • Accounts/Invoicing/ Banking
  • All book keeping activities (BAS, Tax preparation)
  • Marketing and Promotions
  • Preparation of Webmail Newsletters
  • Client liaison for enquiries for sales and hire

Customer Service Officer

Bank of Queensland
12.1998 - 03.2008
  • Exceptional Customer Sales and Service
  • Cash escort orders and clearances
  • Cash handling/Teller duties
  • New Account Opening
  • Branch Batching processing
  • ATM Maintenance/Balancing
  • Insurance Sales
  • Personal & Business Account Opening
  • Lending referrals


Customer Service Officer

ANZ Banking Group
08.1989 - 04.1997
  • Customer Sales & Service/Customer Management Program
  • Business Development
  • Personal Loan interviews and application processing
  • Retail Lending Applications
  • Telling & Cash Handling
  • Internal Checking & Audit
  • Coaching & Staff Training
  • Insurance Sales
  • Bank/Branch sales targets
  • Account Opening

Education

Cert IV in Small Business Management -

TAFE QLD
QLD
01-2009

Business Studies Course -

TAFE QLD
QLD
01-1986

High School Diploma -

Palm Beach Currumbin High School
Currumbin, QLD
12-1985

Skills

  • Relationship management
  • Verbal and written communication
  • Loan portfolio growth
  • Operational efficiency
  • Loan origination
  • Pipeline maintenance
  • Loan processing

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Pilates
  • Passionate about balancing physical health with mental and emotional wellness
  • Surfing

Timeline

Lending Manager

Bank Of Queensland
08.2022 - Current

Customer Service Officer

Bank of Queensland
05.2015 - 08.2022

Member Service Officer

Southern Cross Credit Union
05.2013 - 05.2015

Small Business Owner

Chameleon Camper Trailers Hire & Sales
12.2006 - 06.2014

Customer Service Officer

Bank of Queensland
12.1998 - 03.2008

Customer Service Officer

ANZ Banking Group
08.1989 - 04.1997

Cert IV in Small Business Management -

TAFE QLD

Business Studies Course -

TAFE QLD

High School Diploma -

Palm Beach Currumbin High School
Danyelle Lipponen
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