- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- Surfing
Danyelle Lipponen
Elanora
Summary
Forward-thinking individual with understanding of commercial and residential loans. Offering more than 10 years of lending experience who is looking to bring further success to the bank through exceptional attention to detail, quality control and a dedication to customer service.
Overview
35
35
years of professional experience
Work History
Lending Manager
Bank Of Queensland
08.2022 - Current
- Assist customers to achieve their financial goals through supporting end to end processing of their Retail Home Loan
- Oversaw entire loan process to provide each client received exceptional service.
- Engage in Networking activities which generate new opportunities
- Process Commercial Lending applications
- Connect with existing customers to deepen the relationship with the bank and assist to fulfill their lending and other financial goals
- Advised clients of financial services that could prove to be beneficial.
- Conducted weekly team meetings with employees to provide support, resolve issues, and answer questions.
Customer Service Officer
Bank of Queensland
05.2015 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Cash Handling/Teller
- Account opening
- Customer Enquiries
- Insurance referrals
- Lending referrals
Member Service Officer
Southern Cross Credit Union
05.2013 - 05.2015
- Customer Sales and Service Duties
- Cash Handling/Teller
- New Account Opening
- Maintained customer records by updating account information.
- Insurance Sales
- Lending Referrals
- International Customer Transactions
Small Business Owner
Chameleon Camper Trailers Hire & Sales
12.2006 - 06.2014
- Provided customer sales and service to local clients wanting to hire & purchase camper trailers.
- Accounts/Invoicing/ Banking
- All book keeping activities (BAS, Tax preparation)
- Marketing and Promotions
- Preparation of Webmail Newsletters
- Client liaison for enquiries for sales and hire
Customer Service Officer
Bank of Queensland
12.1998 - 03.2008
- Exceptional Customer Sales and Service
- Cash escort orders and clearances
- Cash handling/Teller duties
- New Account Opening
- Branch Batching processing
- ATM Maintenance/Balancing
- Insurance Sales
- Personal & Business Account Opening
- Lending referrals
Customer Service Officer
ANZ Banking Group
08.1989 - 04.1997
- Customer Sales & Service/Customer Management Program
- Business Development
- Personal Loan interviews and application processing
- Retail Lending Applications
- Telling & Cash Handling
- Internal Checking & Audit
- Coaching & Staff Training
- Insurance Sales
- Bank/Branch sales targets
- Account Opening
Education
Cert IV in Small Business Management -
TAFE QLD
QLD01-2009
Business Studies Course -
TAFE QLD
QLD01-1986
High School Diploma -
Palm Beach Currumbin High School
Currumbin, QLD12-1985
Skills
- Relationship management
- Verbal and written communication
- Loan portfolio growth
- Operational efficiency
- Loan origination
- Pipeline maintenance
- Loan processing
Interests
Timeline
Lending Manager
Bank Of Queensland
08.2022 - Current
Customer Service Officer
Bank of Queensland
05.2015 - 08.2022
Member Service Officer
Southern Cross Credit Union
05.2013 - 05.2015
Small Business Owner
Chameleon Camper Trailers Hire & Sales
12.2006 - 06.2014
Customer Service Officer
Bank of Queensland
12.1998 - 03.2008
Customer Service Officer
ANZ Banking Group
08.1989 - 04.1997
Cert IV in Small Business Management -
TAFE QLD
Business Studies Course -
TAFE QLD
High School Diploma -
Palm Beach Currumbin High School
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