Danyelle Perrotta
Adelaide,SA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Business Manager
Dental Boutique Adelaide
02.2023 - Current
- Managing all aspects of the recruitment process, Interviewing, hiring and training new staff in accordance with HR guidelines
- Identify and solve key-cross functional business challenge's
- Directly managing sales team, mentoring and coaching staff to ensure budgets and KPI's are achieved monthly
- Manage daily staffing to ensure optimal operation of the practice
- Regularly review productivity performance management of staff
- Conduct regular staff meetings and annual performance evaluations for the administrative team
- Establish streamlined processes and protocols for enhanced operational efficiency
- Assist with annual budget preparation and financial management in line with key financial metrics
- Monitor and report on financial performance, with a focus on financial analysis and actionable insights to enhance financial performance.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Practice Manager
Melbourne MD
12.2020 - 01.2023
- Liaise with principle dentist and the clinical staff to ensure the smooth and effective running of the practice
- Review of existing standards and procedures while implementing new practices
- To establish and maintain productive working relationships with all members of the dental team
- To liaise with the dental corporation corporate centre as needed on matters involving Marketing, Finance and HR
- Team management
- Managing a team of 10 coaching and regularly ensuring all KPIs are met
- Appraisals and performance management of staff, including monthly meetings
- Leading, monitoring, motivating and inspiring team; providing guidance and support
- All HR related matters, hiring and termination.
- Improved practice revenue through effective financial management and strategic cost reductions.
Customer Service Representative
Bank of Melbourne
11.2020 - 12.2021
- Answer customer questions about banking products & services, account types, account balances and fees
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards
- Check on the status of customer accounts, track cheques and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, the or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes.
Treatment Coordinator
Beacon Cove Dental
11.2018 - 11.2019
- Efficiently manage back office dental procedures and administrative functions
- Act as liaison between the dentist and the patient
- Preparing patients for oral examination
- Consulting with patients regarding treatment plans
- Preparing treatment rooms and tray set ups for dental procedures
- Scheduling and following up on appointments
- Sterilizing instruments
- Settling payments and banking
- Managed billing functions, including fee collection, invoice generation and transaction posting
- Monitored dentist schedules and coordinated patient appointments.
Customer Service Officer
CSO, Jetstar Airways
03.2018 - 11.2019
- Customer service at check in
- Boarding flights
- Processing bookings
- Handling late flights
- Bookings and reservations
- Promoting a professional image of the company at all times
- Assisting passengers with queries
- Assisting passengers with check-in and bag drop
- Taking payments via iPad and EFTPOS
- Adding bags into system
- Weighing bags
- Provide support to staff members
- Meeting daily KPI's.
Front Desk Coordinator/Dental Receptionist
All Smiles
06.2017 - 03.2018
- Greeted patients and visitors and managed patients in order of appointment time
- Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing
- Dental assisting duties
- Processing payments
- Managing all social media for clinic
- Working closely with dentists
- Placed calls to inform patients of changes to appointment times and other unforeseen alterations
- Managed billing functions, including fee collection, invoice generation and transaction posting.
Receptionist
The Ortho Practice
04.2015 - 06.2017
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and back up administrative team members
- Monitored coworker schedules and coordinated client appointments according to available meeting times
- Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing
- Monitored dentist schedules and coordinated patient appointments
- Received incoming calls, answered questions and scheduled patient appointments
- Educating patients on treatment
- Assisting orthodontists with procedures
- Sterilisation of instruments.
Dental Receptionist (2IC) & Dental Nurse
Family Dental
02.2009 - 04.2015
- Relieve the Practice Manager as required
- Training new employees
- Organising rosters; appointment scheduling
- Giving advice to patients on oral health matters
- Visual merchandising
- Balancing cash registers with receipts
- Co-coordinating accounts
- Cleaning and sterilizing instruments
- Performing all chair side procedures efficiently
- Ordering dental supplies and restocking rooms
- Opening and closing the surgery.
Skills
- Employee Management
- Staff Training
- Onboarding and Orientation
- Account Management
- Sales Targeting
- Customer Service
- Closing Techniques
- Data Analytics
- Decision-Making
- Supervision and leadership
- Problem-Solving
Affiliations
Cert III in Dental Assisting– completed 2011
References
Available upon request
Timeline
Business Manager
Dental Boutique Adelaide
02.2023 - Current
Practice Manager
Melbourne MD
12.2020 - 01.2023
Customer Service Representative
Bank of Melbourne
11.2020 - 12.2021
Treatment Coordinator
Beacon Cove Dental
11.2018 - 11.2019
Customer Service Officer
CSO, Jetstar Airways
03.2018 - 11.2019
Front Desk Coordinator/Dental Receptionist
All Smiles
06.2017 - 03.2018
Receptionist
The Ortho Practice
04.2015 - 06.2017
Dental Receptionist (2IC) & Dental Nurse
Family Dental
02.2009 - 04.2015
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