Daphné Langellier

Managed a team of two employees while overseeing comprehensive café operations, including food service, inventory control, and customer experience delivery.

• Designed and executed service improvements, resulting in a 5% increase in positive customer reviews.
• Crafted and implemented staff training programs that boosted operational efficiency while maintaining exceptional service standards.
• Developed quality control protocols for beverage preparation, ensuring consistent product excellence, and superior customer satisfaction.

Led strategic product launches for innovative product lines including hybrid heat pumps and boilers, coordinating marketing assets across multiple channels.

• Developed and deployed communication tools for sales forces, contributing to a 3% increase in sales productivity.
• Redesigned and enhanced pages for the professional product catalog, improving user experience and information accessibility.
• Coordinated cross-functional teams to organize a press day and a masterclass on thermodynamics for 10 journalists, resulting in 15 media mentions.
• Expanded corporate B2B social media presence, growing LinkedIn following to 16K subscribers, while enhancing engagement metrics by 10%.

Directed development and launch of digital sales support tools while creating supplementary communication materials.

• Cultivated the company's professional social media footprint for the heat pumps and boilers division, growing LinkedIn audience to 16K followers.
• Conceptualized and delivered a major customer webinar that attracted 500 attendees, strengthening client relationships.
• Organized comprehensive internal knowledge-sharing webinars for 70 sales team members, elevating product expertise across the organization.

Created strategic communication tools supporting major product launches, while ensuring consistent brand messaging.

• Optimized the company's professional website through content management systems, including PIM and back office tools.
• Established media placement strategies with external partners to increase the visibility of Atlantic products.
• Collaborated on commercial documentation updates in partnership with external agencies.
• Produced and distributed monthly internal newsletters, and managed the departmental intranet (SharePoint).
• Functioned as the communications department representative on editorial committees for corporate social media channels.

Directed customer support operations, establishing protocols that improved response times and issue resolution.

• Facilitated a cross-functional initiative involving technical, product, and customer-facing teams, resulting in a 20% reduction in high-priority bug escalations and improved user satisfaction levels.
• Implemented systematic approaches for collecting and communicating user feedback to product and marketing teams, directly influencing development roadmaps.
• Managed comprehensive bug tracking and feature enhancement processes, ensuring meticulous documentation, transparent stakeholder communication, and successful project outcomes.