Highly-motivated professional with 20+ years' experience spanning Project Management, Process Improvement/LEAN Management, Key Account Management & Tender Administration, Internal Auditing and Academic Research in the Medical Diagnostic / Healthcare and Life Sciences industries. Passionate about Continuous Improvement and focused on driving Quality projects through to completion.
Overview
25
25
years of professional experience
1
1
Certification
Work History
FREELANCE FORENSIC AND SCIENTIFIC RESEARCH ASSISTANT
Forbes Chambers
Sydney
01.2024 - Current
Provide case file research notes, chronologies and scientific questions for Barristers
Create schedule to Subpoenas, Court Transcript summaries
Liaise with third parties to obtain scientific and technical data
Manage Barrister's Outlook & Dropbox administration.
PERFORMANCE PARTNERSHIP SPECIALIST
Beckman Coulter Australia - New Zealand
01.2021 - 01.2023
Diagnose workflow impediments and other wastes throughout the customer's business
Analyse complex situations and provide successful facilitation to identify root causes, develop countermeasures and ensure sustainment
Gemba data collection: root cause analysis and compilation of data into engaging presentations, which successfully capture and communicate associated wastes
Facilitate internal and customer workshops/training & coaching to develop targeted, sustainable QDIPS (Quality, Delivery, Inventory, Productivity and Safety) improvements, leveraging Lean Management tools, consulting skills, and change management processes (ADKAR)
Utilise above tools to provide customer benefits for tender submissions.
INTERNAL AUDITOR
Beckman Coulter Australia - New Zealand
01.2020 - 01.2023
Create & maintain annual Internal Auditing Schedule (in SmartSolve)
Perform Internal Audits (incl
Lead Auditor) to ISO 9001 and ISO 13485 Standards across the business
Mentor junior Internal Auditor.
PROJECT MANAGER
Beckman Coulter Australia - New Zealand
01.2014 - 01.2023
Manage various highly-specialised implementation and improvement projects within medical diagnostics industry; including national rollout of 180+ pieces of equipment into 90+ pathology laboratories in regional and remote locations within condensed timeframe of 8 months (Inner Circle Sales Award - Global Top Sales Performance)
Develop comprehensive project plans for all phases of the project life-cycle, establishes clear milestones, and tracks progress against objectives
Oversee resource allocation and risk management across projects
Anticipate potential problems, develop contingency plans, and implement solutions to overcome challenges
Identify, control and manage issues, risks, dependencies and changes in project scope, including the development of issues and risk registers, project monitoring and evaluation processes
Demonstrate high level of organisational ability, attention to detail and ability to work to tight deadlines while managing competing priorities
Build strong relationships with project-critical stakeholders, client groups, partners and colleagues, fostering collaboration, and navigating organisational politics to drive alignment and support
Establish, influence and empower cross-functional teams, including development and recognition.
KEY ACCOUNT MANAGER
Beckman Coulter Australia - New Zealand
01.2019 - 01.2021
Manage medical diagnostics hardware and consumables sales for Queensland and Northern Territory healthcare customers ($12 million annual budget)
Liaise with the Managing Director, Commercial Manager and global Business Development team to identify and develop territory and account strategies
Stakeholder Management at all levels; including Executive Management, Procurement, Pathologists, Laboratory Managers, Medical Scientists and other Laboratory Personnel
Prepare quotations, financial proposals and tender submissions to attract and retain customers
Negotiate commercial terms of engagement
Collaborate and liaise with internal QRA & Logistics team and external suppliers to ensure timely release of products, licence and permit renewals.
BUSINESS MANAGER, PATHOLOGY QUEENSLAND
Beckman Coulter Australia - New Zealand
01.2012 - 01.2021
Responsible for ongoing business management of Key Customer account (35 laboratories, $10 million annual budget)
Central conduit between Beckman Coulter and Customer Account
Service contract management; under comprehensive service level agreement
Liaise with, and assist customers to achieve a superior level of customer service
Attend to customer concerns in a timely and professional manner
Excellent communication skills with the ability to articulate goals, manage expectations, and keep stakeholders informed
The ability to tailor communication style to different audiences and proactively address concerns or issues.
ACCOUNT MANAGER
Life Technologies (Biotech)
01.2008 - 01.2012
Manage key customer accounts in Queensland and Northern Territory ($3 million territory)
Surpass revenue targets, secure key clients and consistently deliver exceptional customer service
Perform market research and opportunity analysis, prepare grant applications and business plans, organizational and strategic development, client consultation and public relations activities
Attend and organise trade exhibitions, conferences and seminars to represent and promote the company to prospective and existing customers.
COMMERCIALISATION CONSULTANT
Mindworx Acumen (Medical Devices / Biotech)
01.2008 - 01.2008
Technology commercialization of research groups and start up companies, with a focus on environmentally sustainable products, medical devices and biotechnology industry
Perform market research and opportunity analysis, prepare grant applications and business plans, organizational and strategic development, client consultation and public relations activities
Set up operations, infrastructure and recruitment of a world class Neuroscience laboratory as part of the newly established Queensland Brain Institute
Responsible for day-to-day management, administration, staff training and coordination of research projects.
LABORATORY MANAGER / SCIENTIFIC RESEARCH ASSISTANT (Neuroscience)
School of Biomedical Sciences / Queensland Brain Institute / Promics, The University of Queensland
01.2000 - 01.2007
Set up operations, infrastructure and recruitment of a world class Neuroscience laboratory as part of the newly established Queensland Brain Institute
Responsible for day-to-day management, administration, staff training and coordination of research projects.
Skills
Process-driven
Results-driven
Critical Thinking
Problem Solving
Time Management
Resource Management
Contract Negotiations
Stakeholder Management
Change Management (ADKAR)
Quality & Compliance
Highly Organised
Attention to Detail
MS Office (Excel, Outlook, PowerPoint, Project, SharePoint, Teams, Visio, Word)
Adobe
Concur
Miro
PowerBI
SalesForce
Smartsheet
SmartSolve
Workday
Zeno
Toolstechnologies
MS Office (Excel, Outlook, PowerPoint, Project, SharePoint, Teams, Visio, Word)
Problem Solving Process | Danaher DBS Fundamentals 2012
AchieveGlobal, Winning Account Strategies 2010
Huthwaite Negotiating Successful Solutions 2009
Huthwaite SPIN Selling 2009
Keyassetsskills
Process-driven
Results-driven
Critical Thinking
Problem Solving
Time Management
Resource Management
Contract Negotiations
Stakeholder Management
Change Management (ADKAR)
Quality & Compliance
Highly Organised
Attention to Detail
Professionalcapabilities
Highly-motivated professional with 20+ years' experience spanning Project Management, Process Improvement/LEAN Management, Key Account Management & Tender Administration, Internal Auditing and Academic Research in the Medical Diagnostic / Healthcare and Life Sciences industries. Passionate about Continuous Improvement and focused on driving Quality projects through to completion.
References
Available upon request
Timeline
FREELANCE FORENSIC AND SCIENTIFIC RESEARCH ASSISTANT
Forbes Chambers
01.2024 - Current
PERFORMANCE PARTNERSHIP SPECIALIST
Beckman Coulter Australia - New Zealand
01.2021 - 01.2023
INTERNAL AUDITOR
Beckman Coulter Australia - New Zealand
01.2020 - 01.2023
KEY ACCOUNT MANAGER
Beckman Coulter Australia - New Zealand
01.2019 - 01.2021
PROJECT MANAGER
Beckman Coulter Australia - New Zealand
01.2014 - 01.2023
BUSINESS MANAGER, PATHOLOGY QUEENSLAND
Beckman Coulter Australia - New Zealand
01.2012 - 01.2021
ACCOUNT MANAGER
Life Technologies (Biotech)
01.2008 - 01.2012
COMMERCIALISATION CONSULTANT
Mindworx Acumen (Medical Devices / Biotech)
01.2008 - 01.2008
LABORATORY MANAGER / SCIENTIFIC RESEARCH ASSISTANT (Neuroscience)
School of Biomedical Sciences / Queensland Brain Institute / Promics, The University of Queensland
01.2000 - 01.2007
ISO 9001:2015 Quality Management System Requirements 2020
ISO 9001:2015 Management Systems Internal/Lead Auditor 2020
ISO 13485:2016 QMS for Medical Device Manufacturing Internal Auditor 2020
Product Development Associate at NTC Wismettac Australia Pty Ltd Brisbane BranchProduct Development Associate at NTC Wismettac Australia Pty Ltd Brisbane Branch