Daphnee Cousins
Summary
Experienced professional with a strong focus on efficient task execution and operational management. Excelling in the organising and streamlining office functions and timely completion of tasks. Skilled in handling administrative tasks, managing resources, and implementing effective procedures to support organisational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
WaterNSW
05.2025 - Current
- Responded to a wide range of enquiries, from routine to complex, by interpreting policies, procedures, and regulatory requirements regarding licensing and approvals
- Demonstrated administrative and customer support through phone and email channels, ensuring all correspondence was handled with professionalism and efficiency.
- Managed and resolved complex or escalated customer issues with composure, applying sound judgment and conflict resolution skills to achieve positive outcomes.
Customer Care Representative
HSBC Australia
01.2024 - 05.2025
- Maintained accurate records and handled confidential customer information in strict accordance with privacy and data protection requirements.
- Demonstrated strong organisational and multitasking skills, and ensured deadlines were consistently met in a fast-paced office environment.
- Accurately recorded and updated customer details in CRM systems.
- Specialised in financial consulting and applications including home loans, insurances and bank accounts.
Chef
Pasta Emilia
06.2022 - 10.2023
- Proactively shared ideas with menu development.
- Independently and efficiently managed kitchen tasks such as prep and cooking.
- Worked closely with head chef and team members to ensure smooth kitchen operation.
- Demonstrated willingness and adaptability and displayed strong work ethics and reliability.
Apprentice Chef
Hilton Hotel
03.2022 - 05.2022
- Maintained a clean, safe and organised working environment throughout each service.
- Adhered to quality assurance and HACCP guidelines.
- Communicated effectively with both front-of-house and back-of-house staffs to ensure smooth service flow.
- Adapted to quick changes of priority and service demands.
Apprentice Chef
Wentworthville Leagues Club
03.2021 - 03.2022
- Prepared and organised kitchen equipments and ingredients for daily services in a fast-paced kitchen.
- Consulted and interacted with customers regarding their preferences and dietary requirements.
- Exhibited strong organisational skills in managing multiple orders simultaneously.
- Demonstrated ability to accurately follow complex recipes and techniques.
Education
Certificate III - Commercial Cookery
TAFE Ryde
10.2023
High School Diploma - undefined
Northmead HS
10.2020
Skills
- Communication and interpersonal skills
- Organised and detail-oriented
- Computer literate (MS Office, data entry, email systems)
- Conflict resolution and problem-solving
- Time management and multitasking skills
- Adaptable and quick learner
- Team collaboration and initiative
Certification
- Certificate 3 in Commercial Cookery
- Certificate 2 in Hospitality
Languages
English - Bilingual
Filipino - Bilingual
Timeline
Customer Service Officer
WaterNSW
05.2025 - Current
Customer Care Representative
HSBC Australia
01.2024 - 05.2025
Chef
Pasta Emilia
06.2022 - 10.2023
Apprentice Chef
Hilton Hotel
03.2022 - 05.2022
Apprentice Chef
Wentworthville Leagues Club
03.2021 - 03.2022
High School Diploma - undefined
Northmead HS
Certificate III - Commercial Cookery
TAFE Ryde