Daphnee Reginio
North Parramatta
Summary
Professional in customer service and financial advisory with strong ability to handle complex client inquiries through high-volume inbound and outbound calls. Exceeds at working in fast-paced environments, ensuring seamless team collaboration, and adapting to changing circumstances. Skilled in problem-solving, communication, and maintaining high standards for client satisfaction. Continuously seeking skill growth and self-improvement by taking on new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banking Consultant
HSBC Australia
01.2024 - Current
- Built strong relationships with key clients, resulting in increased business retention and referrals.
- Assisted customers with account management, for deposit accounts, general insurance, investment accounts, and unsecured lending accounts for new and existing customers.
- Resolved customer complaints as a first point of contact, ensuring timely resolution while maintaining professionalism and addressing concerns empathetically.
- Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines. Ensured compliance with bank policies and regulations during all customer interactions.
- Managed inbound and outbound calls with an efficient time management and was able to multitask in a high-pressure environment.
CHEF/ CUSTOMER CARE SERVICE
Pasta Emilia
06.2022 - 10.2023
- Effectively communicated with customers with regards to their food and menu preferences and dietary requirements while ensuring to meet their expectation and high food quality standards.
- Worked with a team with regards to food preparation and menu planning to ensure high quality meals and efficient kitchen operation.
- Utilised active listening skills to understand customer needs and provided appropriate solutions, resulting in positive feedback and increased customer loyalty
- Responding to inbound calls regarding reservations, orders and issues with an order.
CHEF'S APPRENTICE
Hilton Hotel
03.2022 - 05.2022
- Consulted and interacted with customers regarding their orders and dietary requirements.
- Demonstrated exceptional customer service by providing customers knowledge of different menus and suggesting items/products that suits their preferences.
- Maintained cleanliness of workstation area by following strict sanitization protocols.
- Collaborated with team members to effectively manage busy service rush periods.
- Exhibited strong organizational skills in managing multiple orders simultaneously.
CHEF'S APPRENTICE
Wentworthville Leagues Club
03.2021 - 03.2022
- Applied problem solving abilities when troubleshooting issues during service hours.
- Exhibited strong organisational skills in managing multiple orders simultaneously.
- Demonstrated ability to accurately follow complex recipes and techniques.
- Adapted quickly to changing orders or special requests in a fast-paced environment.
- Utilised excellent communication skills when interacting with customers and coworkers.
Education
CERTIFICATION IN COMMERCIAL COOKERY - COMMERCIAL COOKERY
TAFE RYDE
10-2024
HIGH SCHOOL DIPLOMA -
Northmead HS
10-2020
Skills
- Team collaboration
- First call resolution
- Conflict mediation
- Risk management
- CRM software
- Verbal and written communication
- Regulatory compliance
- Call centre experience
Certification
- Certificate 3 in Commercial Cookery
- Certificate 2 in Hospitality
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Accomplishments
- Consistent in receiving positive feedback through net promoter score, highlighting excellent customer service experience.
- Acknowledged as one of the team's "Monthly Superstars" for demonstrating outstanding relevant skills and professionalism, even as a new team member.
Timeline
Personal Banking Consultant
HSBC Australia
01.2024 - Current
CHEF/ CUSTOMER CARE SERVICE
Pasta Emilia
06.2022 - 10.2023
CHEF'S APPRENTICE
Hilton Hotel
03.2022 - 05.2022
CHEF'S APPRENTICE
Wentworthville Leagues Club
03.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Northmead HS
CERTIFICATION IN COMMERCIAL COOKERY - COMMERCIAL COOKERY
TAFE RYDE
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