Daphnee Reginio
Summary
Professional in customer service and financial advisory with strong ability to handle complex client inquiries and provide effective solutions. Adept at working in fast-paced environments, ensuring seamless team collaboration, and adapting to changing circumstances. Skilled in problem-solving, communication, and maintaining high standards for client satisfaction. Known for reliability and results-driven approach. Providing exceptional service experience in a Customer Care Advisor role to continue delivering high-quality support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
International Wealth and Premier Banking Executive
HSBC Australia
01.2024 - Current
- Built strong relationships with key clients, resulting in increased business retention and referrals.
- Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
- Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
- Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines.
- Collaboration with stakeholders to work towards mutual goals and solutions
- Ensured compliance with bank policies and regulations during all customer interactions.
CHEF/ CUSTOMER CARE SERVICE
Pasta Emilia
06.2022 - 10.2023
- Effectively communicated with customers with regards to their food and menu preferences and dietary requirements while ensuring to meet their expectation and high food quality standards
- Worked with a team with regards to food preparation and menu planning to ensure high quality meals and efficient kitchen operation
- Utilized active listening skills to understand customer needs and provided appropriate solutions, resulting in positive feedback and increased customer loyalty
- Basic knowledge of Microsoft 365
- Responding to inbound calls regarding reservations, orders and issues with an order
CHEF'S APPRENTICE
Hilton Hotel
03.2022 - 05.2022
- Consulted and interacted with customers regarding their orders and dietary requirements
- Demonstrated exceptional customer service by providing customers knowledge of different menus and suggesting items/products that suits their preferences
- Maintained cleanliness of workstation area by following strict sanitization protocols
- Collaborated with team members to effectively manage busy service rush periods
- Exhibited strong organizational skills in managing multiple orders simultaneously
CHEF'S APPRENTICE
Wentworthville Leagues Club
03.2021 - 03.2022
- Applied problem solving abilities when troubleshooting issues during service hours
- Exhibited strong organizational skills in managing multiple orders simultaneously
- Demonstrated ability to accurately follow complex recipes and techniques
- Adapted quickly to changing orders or special requests in a fast-paced environment
- Utilized excellent communication skills when interacting with customers and coworkers
Education
CERTIFICATION IN COMMERCIAL COOKERY - COMMERCIAL COOKERY
TAFE RYDE
10-2024
HIGH SCHOOL DIPLOMA -
Northmead HS
10-2020
Skills
- Verbal and Written Communication Skills
- Adaptability
- Team collaboration
- Financial analysis
- Complex Problem-Solving
- Risk management
- Client relations
- Regulatory compliance
- Problem solving
- Goal setting
Certification
- Certificate 3 in Commercial Cookery
- Certificate 2 in Hospitality
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
International Wealth and Premier Banking Executive
HSBC Australia
01.2024 - Current
CHEF/ CUSTOMER CARE SERVICE
Pasta Emilia
06.2022 - 10.2023
CHEF'S APPRENTICE
Hilton Hotel
03.2022 - 05.2022
CHEF'S APPRENTICE
Wentworthville Leagues Club
03.2021 - 03.2022
- Certificate 3 in Commercial Cookery
- Certificate 2 in Hospitality
CERTIFICATION IN COMMERCIAL COOKERY - COMMERCIAL COOKERY
TAFE RYDE
HIGH SCHOOL DIPLOMA -
Northmead HS
Similar Profiles
Ryan WongRyan Wong
Fraud Risk Manager at HSBC AustraliaFraud Risk Manager at HSBC Australia
Fiona DaiFiona Dai
Premier Relationship Manager, WPB at HSBC Australia LimitedPremier Relationship Manager, WPB at HSBC Australia Limited
Wing Chun Jennifer Fung FungWing Chun Jennifer Fung Fung
Head of Non-Financial Risk, Commercial Banking and Global Banking at HSBC Australia & New ZealandHead of Non-Financial Risk, Commercial Banking and Global Banking at HSBC Australia & New Zealand