Dara Santos
Maroubra,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Ruby Lane
07.2023 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
Babysitter
Family
06.2020 - Current
- Worked with parents as a team regarding children's progress and development, raising any issues.
- Communicated positively with children and guardians.
- Prepared healthy, snacks and meals.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
Business Owner
Cleaning Business
07.2018 - 12.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted target market research to discover customer needs and analyze competitor trends.
Supervisor
Dimeo Cleaning Services
06.2017 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Objetivo Ipiranga
Sao Paulo, Brazil12.2015
Skills
- Business marketing
- Customer Engagement
- Customer experience management
- Order Management
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Cafe Manager
Ruby Lane
07.2023 - Current
Babysitter
Family
06.2020 - Current
Business Owner
Cleaning Business
07.2018 - 12.2021
Supervisor
Dimeo Cleaning Services
06.2017 - 06.2018
High School Diploma -
Objetivo Ipiranga
Similar Profiles
Patrick EllemPatrick Ellem
Barista at Ruby Lane CafeBarista at Ruby Lane Cafe
Christopher LaneChristopher Lane
Operator at Lane And Lane FarmsOperator at Lane And Lane Farms
MARY SETTIMMARY SETTIM
Staff Nurse at Ruby Hall Clinic WanowarieStaff Nurse at Ruby Hall Clinic Wanowarie
Jessica JohnstonJessica Johnston
Recruitment Officer at University of SydneyRecruitment Officer at University of Sydney
Christian HickeyChristian Hickey
School Student Volunteer at ConstructionSchool Student Volunteer at Construction