Darah Laye Montero
Thornhill Park,VIC
Summary
Dedicated Hand Over Pack Controller (HOPS) professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HOP Controller
Task National Pty Ltd
Broadmeadows, VIC
03.2022 - Current
- Prepared Hand Over Packs (HOPS) which are Telecoms Industry requirement, detailing project's description or scope of works, which could incorporate telecom site build or upgrade or decommissioning of site.
- Carried out day-to-day duties accurately and efficiently.
- Monitored phone and SIM cards allocation, key registers and printed vinyl labels.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Online Fulfillment
Myer Melbourne
Melbourne, VIC
03.2019 - 03.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed order slips, picked products and staged merchandize to be shipped. Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Baker
Self Employed
Hoppers Crossing, VIC
01.2010 - 12.2019
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established merchandising, sales and profit objectives to drive business success.
Customer Service Representative
Myer Melbourne
Melbourne, VIC
05.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored company inventory to keep stock levels and databases updated.
Front of House Team Member
Atlantic Group: Melbourne Cup & Grand Prix
Melbourne, VIC
11.2017 - 11.2018
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards and assisted servers with delivering food, filling beverages and retrieving items for guests.
Front of House Team Member /Bar Staff Member
Makan Place
Hoppers Crossing, VIC
01.2017 - 05.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Trained new staff in front-of-house procedures, customer relations and assisted servers with delivering food, filling beverages and retrieving items for guests.
Administration Assistant (Work Placement)
Myer Melbourne
Melbourne, VIC
05.2017 - 05.2017
- Answered phone calls, greeted visitors, provided customer service, filed and scanned documents saved in database to keep records of essential organizational information.
- Located and corrected data entry errors and reported to management.
Pastry Kitchen Assistant (Work Placement)
The Langham, Melbourne
Melbourne, VIC
09.2015 - 10.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Bachelor of Business - Human Resource Management
RMIT University
Melbourne, VIC12.2021
Diploma - Business Administration
RMIT University
Melbourne, VIC12.2017
Certificate IV - Business Administration
Academia International
Melbourne, VIC06.2017
Certificate III - Patisserie
Academia International
Melbourne, VIC12.2015
Skills
- Excellent customer service
- Strong Organizational Skills
- Data Entry
- Document Sorting
- Organizing and Categorizing Data
- Problem Solving
- Highly Efficient and Productive
- Verbal and Written Communication
- Attention to Detail
- Creative Thinking
- Logistics Operations
- Client Relationships
Accomplishments
ADRA – Spotswood Seventh Day Adventist Church | Youth Leader 2016.
· Provided support during fundraising activities for local church group. Assisted at events and to help meet fundraising targets. Personally, attended various events, including street collecting.
Certification
2015
· Barista Experience Certificate
· Latte Art Certificate
2014
· Responsible Service of Alcohol Program
· S1TXFSA101 Food Safety Handler
· S1TXFSA201 Food Safety Supervisor
Referees
Rochelle Cardenas
National Acceptance Lead | Task National Pty Ltd
rcardenas@tasknational.com.au
Phone: +61 402499452
Brian Lawty
Church Pastor | Westpoint Seventh Day Adventist Church
brianlawty@adventist.org.au
Phone: +61 400 430 499
Timeline
HOP Controller
Task National Pty Ltd
03.2022 - Current
Online Fulfillment
Myer Melbourne
03.2019 - 03.2022
Front of House Team Member
Atlantic Group: Melbourne Cup & Grand Prix
11.2017 - 11.2018
Customer Service Representative
Myer Melbourne
05.2017 - 03.2019
Administration Assistant (Work Placement)
Myer Melbourne
05.2017 - 05.2017
Front of House Team Member /Bar Staff Member
Makan Place
01.2017 - 05.2018
Pastry Kitchen Assistant (Work Placement)
The Langham, Melbourne
09.2015 - 10.2015
Baker
Self Employed
01.2010 - 12.2019
Bachelor of Business - Human Resource Management
RMIT University
Diploma - Business Administration
RMIT University
Certificate IV - Business Administration
Academia International
Certificate III - Patisserie
Academia International
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