Darby Hales

• Devised and implemented clinical protocols to ensure high-quality patient care.
• Ordered all clinic supplies and kept check on inventory levels.
• Presented feedback on current and new procedures at clinical team meetings.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

- Kept students safe and secure at all times.

- Maintained, organised and cleaned classroom and play areas

- Established and maintained safe, supportive and welcoming environments for children of all backgrounds

- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities

- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies

- Shift supervisor (WIC) of Glassons

- Stock management, opening/closing procedures, cash handling, customer service and achieving KPI’s

- Worked at several locations within Victoria

- Collaborated with staff to maximise customer satisfaction, streamline procedures and improve bottom-line profitability

- Resolved complex customer issues

- Delivered feedback on performance to address service gaps and improve client expectations

- Experience in multiple roles with differing responsibilities

- Leading staff/participants of all ages and needs, cash handling, till operations, set up/pack down of equipment and safety procedures

- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes

- Uncovered issues to determine solutions and assist program participants

- Managed daily operations of program functions

- Planned and conducted strategy meetings to brainstorm new ideas and deliver programs and milestone updates

- Designed and implemented standard operating procedures in various departments for optimal efficiency and safety

- High ropes instructor for summer camp in 2018 & 2019

- Set up/pack down of all high ropes on site

- Supervise & ensure the safety of all participants on course

- Daily inspections of equipment and courses

- Enhanced students confidence and progress by promoting diligence and determination with difficult tasks.