Darby Scott
Canberra,ACT
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Penny University. Excelled in POS systems and fostering team collaboration at Penny University and McDonald's. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and effective crew training.
Overview
6
6
years of professional experience
Work History
Barista
Penny University
Canberra, ACT
10.2023 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Trainer
McDonald's
Canberra, ACT, Manuka
08.2021 - Current
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Salesperson
PUSHYS
Canberra, ACT, Fyshwick
05.2019 - 09.2020
- Well-versed in POS system operations.
- Adept at providing exceptional customer service, maintaining product knowledge, and building working relationships.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
Narrabundah College
Kingston, ACT12.2022
Skills
- Simulation Leadership
- Survey Management
- Crew Monitoring
- Tool Preparation
- Station Preparation
- Crew Assistance
- Delegating Work
- Restaurant Operation
- Sales Expertise
- POS Systems
- Cash Register Operations
- Safe Food Handling Practices
Timeline
Barista
Penny University
10.2023 - Current
Crew Trainer
McDonald's
08.2021 - Current
Salesperson
PUSHYS
05.2019 - 09.2020
High School Diploma -
Narrabundah College