Darcey Pilkington
Kelmscott,WA
Summary
Driven and enthusiastic worker seeking employment on a part-time or casual basis while completing a double degree of Law and Criminology. Time management is a top priority to ensure that both my academic and employment responsibilities are met. I have a wealth of experience in customer service, sales techniques, and administrative duties. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
10
10
years of professional experience
Work History
Administration Assistant
Eric Hood Painting
06.2024 - Current
- Overseeing accounts payable and receivable, including invoicing, bills, end of month vendors and credit card reconciliation.
- Generating proposals, quotes, and long-term maintenance agreements for both new and established clients with great attention to detail.
- Preparing contract and job file information for the director, operations manager, office manager, and on-site painters.
- Ensuring accurate record keeping both physically and digitally, maintaining a bookkeeping process and quick access to information.
- Responsible for reception and general office duties.
Administration Officer
Dulili Solutions
12.2022 - 06.2024
- Responsible for approving weekly timesheets for 35+ employees, monitoring leave, travel arrangements and alternating work types. Producing a weekly breakdown to the Director and company heads covering billable versus admin time, and oversight to each team lead.
- Exporting timesheet data to prepare for weekly and monthly invoicing, following project plans, statements of work, ad-hoc agreements, and variations. Keeping project managers updated and providing data when needed.
- Responsible for arranging and booking interstate or international travel for consultants and staff. Remaining within budget, maintaining relationships with vendors and record keeping.
- Account reconciliations, raising quotes, and sending invoices to clients using Xero Accounting. Overseeing record keeping, including updating categories for practice-specific expenses, consulting income and various office management transactions.
Optical Dispenser
Specsavers
08.2020 - 12.2022
- Provided expert advice on lens options and frame selections to enhance customer satisfaction.
- Dispensing and advising patients of all prescription types, operating optical equipment, undertaking in-store adjustments of optical frames, and managing reception in a busy clinic.
- Understanding and operating within the Medicare requirements, private health fund rebates and policies, safety spectacle regulations, and various subsidy schemes.
- Responsible for stocking and ordering contact lenses for optometrists and customers, creating an end-to-end process that greatly reduced the number of missing orders.
Pharmacy Assistant
Amcal Pharmacy
03.2019 - 07.2020
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Dispensing scripts with a knowledge of general usage, dosage, and side effects.
- Advising patients on over-the-counter products such as analgesics, wound care, digestive health, infant care, sleep aids, allergy medication, and supplements.
- Responsible for ordering all over the counter stock, maintaining vendor relationships, and setting accurate pricing for items.
Supervisor
Red Dot
10.2015 - 03.2019
- Supervising a team of employees over weekends and late-night trading.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Serving customers, processing refunds, end-of-day banking, monthly reconciliation, and stock take.
- Reaching targets set by regional management regarding sales, and damaged or dead stock.
- Managed inventory levels, ensuring timely restocking and accurate product displays.
Education
Bachelor of Laws / Bachelor of Criminology - Criminal Behaviour
Murdoch University
01.2026
Payroll Essentials Certificate - undefined
Australian Payroll Association
Certificate in Community Pharmacy - undefined
Pharmacy Guild of Australia
Certificate in Retail Cosmetics - undefined
South Metropolitan Tafe
11.2018
Skills
- Teamwork and collaboration
- Problem-solving
- Efficiency and time management
- Providing outstanding customer service
- Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
- Xero Accounting Software
- Employment Hero HR / KeyPay Payroll
Timeline
Administration Assistant
Eric Hood Painting
06.2024 - Current
Administration Officer
Dulili Solutions
12.2022 - 06.2024
Optical Dispenser
Specsavers
08.2020 - 12.2022
Pharmacy Assistant
Amcal Pharmacy
03.2019 - 07.2020
Supervisor
Red Dot
10.2015 - 03.2019
Payroll Essentials Certificate - undefined
Australian Payroll Association
Certificate in Community Pharmacy - undefined
Pharmacy Guild of Australia
Certificate in Retail Cosmetics - undefined
South Metropolitan Tafe
Bachelor of Laws / Bachelor of Criminology - Criminal Behaviour
Murdoch University