Darcey Wilson
North Fremantle,WA
Summary
Dedicated and highly motivated professional with a Bachelor's degree in Psychology and practical experience in the field of child protection. Recognised for adaptability and successful leadership, I bring strong interpersonal skills, strategic thinking, and the ability to apply psychological insights to optimise workplace dynamics. With a solid foundation in academic knowledge and practical expertise, I am poised to contribute significantly to various professional environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Protection Worker
Department of Communities
2023.03 - 2024.03
- Engaged with diverse families, including Aboriginal and Torres Strait Islander, and Cultural and Linguistically Diverse families, demonstrating cultural competency and sensitivity
- Addressed multifaceted challenges, such as domestic violence, mental health issues, substance abuse, and housing instability in highly complex cases
- Applied trauma-informed care principles, recognising and responding to impacts of trauma on individuals and families
- Utilised multidisciplinary approaches involving community organisations, healthcare professionals, legal professionals and service providers for holistic care in cases with complex issues
- Effectively managed heavy caseloads, prioritising and addressing needs of multiple families concurrently
- Maintained meticulous case records, ensuring accuracy and compliance with departmental standards in diverse and complex cases
- Applied strategic time management to balance demands of child protection investigations, reunification efforts, and ongoing family support
- Actively participated in ongoing training to stay informed about current research, trauma-informed practices, and culturally sensitive approaches in child protection and family services.
Part-Time Employee
Bunnings
2022.03 - 2023.03
- Demonstrated strong leadership skills by effectively managing and coordinating teams of retail associates
- Winner of 'Best Experience' Hall of Fame award for outstanding performance and dedication to providing exceptional customer service
- Strong communication skills and ability to develop positive relationships with customers and colleagues
- Demonstrated exceptional organisational skills in coordinating front-end operations, ensuring efficient workflows, and enhancing customer service delivery.
Receptionist
Excelsis Psychology
2021.08 - 2022.02
- Managed multiple calendars for high-level clinical psychologists, coordinating schedules and appointments to optimise productivity
- Collaborated with other medical practices, including general practitioners and other healthcare professionals, to ensure comprehensive patient care
- Ensured confidentiality and security of sensitive client and psychologist information, including managing and uploading diagnostic forms
- Triaged and assessed clients to recommend the best psychologist to suit their individual needs
- Managed approximately 30 incoming calls and emails from clients per day
- Demonstrated expertise in using multiple accounts, including NovoPsych, PowerDiary, ASEBA, MHS, and Q-Global
- Managed client referrals, sessions, Medicare claims, and email communications, prioritising patient needs and ensuring efficient operation of the practice.
Team Leader
T2 Tea
2018.09 - 2021.08
- Consistently met and exceeded customer expectations by utilising various selling techniques and in-depth product knowledge
- Demonstrated strong focus on customer service resulting in increased sales and improved customer satisfaction
- Collaborated effectively as a member of a team, utilising strong communication skills to contribute to a positive and productive work environment.
Education
Completion of Beginner, Intermediate And Advance AUSLAN Courses -
Access Plus
Wembley, WABachelor of Psychology -
Curtin University
Bentley, WA02.2023
Skills
- Critical Thinking and Analytical
- Advanced Technology Skills
- Caseload Management
- Disability Awareness
- Cultural Sensitivity
- Multidisciplinary Collaboration
- Community Networking
- Ethical Practice
Certification
First Aid Certificate
References
Erin Dugan, Senior Child Protection Worker, Department of Communities, 0432 839 968, Erin.Dugan@Communities.wa.gov.au
Maggie Wee, Coordinator, Bunnings, 0414 567 182, magdalene.daphne@gmail.com
Erin Campbell, Senior Receptionist, Excelsis Psychology, 0466 441 273, erinlucy7@hotmail.com
Timeline
Child Protection Worker
Department of Communities
2023.03 - 2024.03
Part-Time Employee
Bunnings
2022.03 - 2023.03
Receptionist
Excelsis Psychology
2021.08 - 2022.02
Team Leader
T2 Tea
2018.09 - 2021.08
Completion of Beginner, Intermediate And Advance AUSLAN Courses -
Access Plus
Bachelor of Psychology -
Curtin University
First Aid Certificate
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