Darci Hopper
River Heads,Australia
Summary
Detail-oriented administrative professional with extensive experience in medical and general administration, customer service, and business operations. Proficient in HBCIS, ESM and Xero, with a strong ability to manage multiple priorities and deliver accurate, high-quality support in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Virtual Assistant & Bookkeeper
Kerri Dixon Art
03.2024 - Current
- Managed day-to-day bookkeeping in XERO, including invoicing, expense tracking and bank reconciliation.
- Prepared and sent invoices, monitored payments and followed up on an outstanding accounts.
- Maintained accurate financial records in XERO and organised digital documentation.
- Assisted with data entry and preparation for BAS and end of month reporting.
- Designed and created simple digital content using Canva when needed.
- Created and scheduled Pinterest content to support the businesses online presence.
- Conducted basic keyword research and maintained organised Pinterest boards.
- Provided ongoing support across the business to ensure smooth daily operations.
Co-Owner & Business Administrator
Swift Bricklaying Pty Ltd
02.2022 - 09.2023
- Managed all administrative and operational tasks for a small bricklaying business.
- Liaised with clients, suppliers, and contractors to coordinate project timelines and material deliveries.
- Handled all bookkeeping responsibilities using Xero, including invoicing, account reconciliation, and expense tracking.
- Lodged BAS and GST, and ensured compliance with ATO requirements.
- Processed payroll timesheets and superannuation for employees and subcontractors.
- Organised subcontractors and labourers, maintaining schedules and contract documentation.
- Coordinated trades suppliers and deliveries to maintain smooth project timelines.
- Created quotes, contracts and job documentation for clients.
- Managed compliance requirements such as insurance renewals licenses and safety documentation.
- Maintained accurate business records and contributed to overall business efficiency and smooth day-to-day operations.
Administration Officer - Medical Records and PAS Relief Pool (AO3)
Redland Hospital Metro South Health
02.2020 - 01.2022
- Provide excellent customer service through face to face interactions and responding to all enquiries through email and telephone as well as over the counter enquiries.
- Maintaining patient privacy and safety while handling patients Medical Records.
- Providing correspondence to General Practitioners in relation to patients hospital admissions, presentations and outpatient appointments for their continuation of care.
- High level of experience with HBCIS, Auscare, Synapse, MedTasker, ESM (Power Chart, The Viewer, Documentation, Appointment Scheduling Book) as well as Microsoft Office.
- Managing patients appointments using the Appointment Scheduling Book.
- Patient Label Printing.
- Entering patients admissions, bed transfers, SNAP's, discharges etc into HBCIS.
- Operating Patient Flow to assist Nurses schedules.
- Batching patient documentation correctly and accordingly.
- Organising patients Medical Record Charts to be tracked and delivered for outpatient appointments as well as Cat 1, 2 & 3 in Emergency department.
- Filing patients paperwork and maintaining patients medical records.
- Completed Fire Warden training.
Business Owner & Makeup Artist
Darci Dixon Makeup Artist
07.2016 - 02.2020
- Provide excellent customer service through face to face interactions and responded to all enquiries through email and telephone.
- Appointment scheduling, managing cancellations and rescheduling in a timely manner.
- Processing revenue through cash and e_pos transactions and generated invoices when required.
- Ordered and managing stock control.
- General cleaning to ensure workplace was clean and presentable.
- Marketing and advertising as well as website building.
- Maintained an effective records management system via a computerised database.
Store Manager/PRO Makeup Artist
Inglot Cosmetics
01.2015 - 06.2016
- Provide excellent customer service through face to face interactions.
- Producing and sending out weekly roster.
- Producing spreadsheets for time sheets, weekly expenses and weekly banking report and weekly reports to Head Office.
- Interviewing and training staff members.
- Ordering and managing stock - including Stock Take and Stock Recount.
- Organising and achieving KPI's (individual and store).
- Opening and closing of store as well as daily balancing of cash register and banking of store's earnings.
- Professional makeup applications on clients, as well as introducing and providing product information.
Sales Assistant
Benefit Cosmetics
01.2014 - 06.2015
- Provide excellent customer service through face to face interactions.
- Promote sales to achieve KPIs.
- Process cash and e_pos transactions.
- Maintaining tidiness throughout the store.
Store Manager/Operating Online Store
Dragonberry Boutique
01.2013 - 09.2014
- Provide excellent customer service through face to face, email and telephone interactions.
- Promote sales to achieve KPIs.
- Process cash and e_pos transactions.
- Maintaining tidiness throughout the store.
- Opening and closing of store as well as daily balancing of cash register and banking of stores earnings.
- Picking and packing customer's orders.
- Ordering and managing stock - including Stock Take and Stock Recount.
Education
Cert 3 in Business Administration -
Protea College
01-2020
Cert 2 in Retail Makeup and Skincare -
Academy of Makeup
01.2014
Skills
- Appointment scheduling and calendar management
- Customer service and professional communication
- Data entry and records management
- Confidentiality and privacy compliance
- Invoicing, billing, and payments
- Phone and email correspondence
- Time management and multitasking
- Attention to detail and accuracy
References
Kerri Dixon, 0417907050, Natasha Bell, 0411027144
Timeline
Virtual Assistant & Bookkeeper
Kerri Dixon Art
03.2024 - Current
Co-Owner & Business Administrator
Swift Bricklaying Pty Ltd
02.2022 - 09.2023
Administration Officer - Medical Records and PAS Relief Pool (AO3)
Redland Hospital Metro South Health
02.2020 - 01.2022
Business Owner & Makeup Artist
Darci Dixon Makeup Artist
07.2016 - 02.2020
Store Manager/PRO Makeup Artist
Inglot Cosmetics
01.2015 - 06.2016
Sales Assistant
Benefit Cosmetics
01.2014 - 06.2015
Store Manager/Operating Online Store
Dragonberry Boutique
01.2013 - 09.2014
Cert 3 in Business Administration -
Protea College
Cert 2 in Retail Makeup and Skincare -
Academy of Makeup