Summary
Overview
Work History
Education
Skills
Career Break – Maternity Leave
Timeline
Generic

Darcie McLeod

Maylands

Summary

Friendly and professional receptionist with strong background in administration, front-desk operations, and customer service. Experienced in managing busy reception areas, coordinating bookings, handling phone and email enquiries, and maintaining accurate records. Recognised for excellent communication skills, ability to multitask under pressure, and a welcoming approach that ensures a positive first impression for all clients and visitors.

Overview

9
9
years of professional experience

Work History

Receptionist

Auto League
09.2022 - 08.2023
  • Worked main reception for very busy and fast paced car sales yard
  • Dealt with large range of departments working quickly and efficiently to complete multiple tasks whilst completing daily duties
  • First point of contact for all complaints and difficult customers, deescalating situations often and finding solutions whenever possible

Reception, Admin & Barista Assistant

CIVEO
01.2021 - 07.2022
  • Managed front desk and reception duties, greeting residents and visitors, managing check-ins and departures.
  • Answered and redirected phone and email enquiries professionally and promptly.
  • Prepared and processed daily arrival reports using SAMS software and Excel.
  • Organised evacuation and onsite reports ensuring compliance with safety procedures.
  • Coordinated travel and booking details with residents, supervisors, and employers.
  • Handled and resolved enquiries and complaints with professionalism.
  • Supported management with administrative tasks including document preparation, purchase orders, printing, and filing.
  • Trained new staff in reception and front-of-house procedures.

Utility

ESS – Compass Group
10.2020 - 01.2021
  • Provided support across housekeeping, food service and administrative roles.
  • Assisted in workplace organisation, reporting, and compliance with health and safety standards.
  • Adapted to varied front-of-house and back-of-house duties in fast-paced environments.

Educator

OSH Club
10.2017 - 10.2020
  • Managed daily phone and email correspondence with management, parents, and schools.
  • Organised activities and maintained accurate records for attendance and planning.
  • Developed strong interpersonal communication skills, liaising with families, staff, and external services.
  • Supervised staff and ensured a safe, well-organised environment.

Sales Assistant & Supervisor

Woolworths
04.2014 - 07.2018
  • Acted as first point of contact for all customers, ensuring a welcoming experience.
  • Supervised staff including rostering, assigning roles, and ensuring smooth store operations.
  • Handled cash, EFTPOS, and banking with accuracy.
  • Liaised daily with management and other stores, requiring clear communication and organisation.
  • Built strong relationships with customers, resolving enquiries and complaints effectively.

Education

High School -

Bunbury Catholic College
01.2013

Skills

  • Reception management
  • Clear verbal and written communication
  • Appointment scheduling
  • Administrative assistance and data management
  • Microsoft Office proficiency
  • Complaint handling expertise
  • Document organization and processing
  • Organizational skills
  • Independent and collaborative work
  • Telephone skills
  • Data inputting
  • Multi-line telephone operation

Career Break – Maternity Leave

  • August 2023 - Current
  • Following a period of maternity leave I am eager to return to the workforce and make use of my skills and experience

Timeline

Receptionist

Auto League
09.2022 - 08.2023

Reception, Admin & Barista Assistant

CIVEO
01.2021 - 07.2022

Utility

ESS – Compass Group
10.2020 - 01.2021

Educator

OSH Club
10.2017 - 10.2020

Sales Assistant & Supervisor

Woolworths
04.2014 - 07.2018

High School -

Bunbury Catholic College

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Darcie McLeod