Darcy Chabiera
Palmerston,Northern Territory
Summary
Driven professional with proven expertise in customer service and problem-solving, honed at KFC Restaurant. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrated critical thinking and active listening, contributing to team efforts in delivering consistent customer satisfaction. Skilled in customer relations, ensuring effective problem resolution and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
KFC Restaurant
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Volunteer
Darwin Bird Associate
07.2023 - 10.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Work Place Studies -
Sanderson Middle School
Darwin, NTSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
KFC Restaurant
10.2023 - Current
Volunteer
Darwin Bird Associate
07.2023 - 10.2023
Work Place Studies -
Sanderson Middle School
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