Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcy Clearihan-Jervies

Kippa-Ring,Qld

Summary

Robust individual with high level of interpersonal and intrapesonal skills, able to adapt to new environments well. Highly motivated by challenge, a persistent and dedicated long term employee. During my journey in a rural residential community I have established stable long term community connections through various sporting organisations, dedicating my spare time to sports and fitness. Having being part of sporting clubs such as Netball and AFL I have established a sense of belonging through these channels. Gym work is part of my day to day routine and my passion.

Overview

13
13
years of professional experience

Work History

Customer Service Operator

IGA
01.2021 - 01.2023
  • Achieved high satisfaction rating through proactive resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Monitored and maintained cash drawers and cash handling
  • Responded proactively and positively to various work loads.
  • Maintained WHS standards in accordance to legislation
  • Increased efficiency in stock handling, stock control and stock ordering.
  • Liaised with management to develop solutions and shared objectives
  • Promptly responded to inquiries and requests from customers

Front of House

Trullie Restaurant
01.2021 - 12.2022
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw food preparation and monitored safety protocols.

Head of House

Witress Exchange Hotel
01.2010 - 01.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Controlled food costs and managed inventory.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Followed WHS policies and procedures.
  • Effective interpersonal communication skills with staff, management and customers.
  • Long term employee with minimal sick days, working with company values and ethics

Education

Certificate III And IV - Fitness

Australian Institute of Professional Trainers
Australia
2025

Diploma - Beauty Therapy

Elly Lukas
Melbourne
06.2017

RSA -

Responsible Service of Alcohol Training
Victoria
2014

Year 12 -

Secondary College
Gippsland
11.2013

Certificate II - Hair Design

Tafe
Gippsland
11.2012

Food Handling Certificate -

Tafe
Gippsland
12.2011

Skills

  • Good Listening Skills
  • Professional Relationships
  • Customer Service
  • Time Management Strength
  • Team Contribution
  • Team Leadership

Timeline

Customer Service Operator

IGA
01.2021 - 01.2023

Front of House

Trullie Restaurant
01.2021 - 12.2022

Head of House

Witress Exchange Hotel
01.2010 - 01.2019

Certificate III And IV - Fitness

Australian Institute of Professional Trainers

Diploma - Beauty Therapy

Elly Lukas

RSA -

Responsible Service of Alcohol Training

Year 12 -

Secondary College

Certificate II - Hair Design

Tafe

Food Handling Certificate -

Tafe
Darcy Clearihan-Jervies