Darcy Flanagan

• Lead Barista and Manager working in an hospitality team working in a successful combined Deli / Cafe
• Maximized performance by monitoring daily activities and supporting team members.
• Communicated clearly with customers, employees, and suppliers
• Developed and maintained relationships with customers
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for patrons and employees.
• Resolved issues and actively listening to concerns and responded accordingly.

The business was very popular and busy until the company closed its doors in November 2020.

• Remained focused, calm and professional during peak rush hours.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Adhered to health and safety standards while handling food and beverages.
• Greeted guests warmly to a welcoming environment.

• Completed daily tasks accurately and on-time to support shop needs.
• Greeted customers entering store and offered assistance with requirements.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Helped managers with daily checklists and last-minute requirements.
• Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.