Summary
Overview
Work History
Education
Skills
Employmentrelatedskills
Personal Information
References
Timeline
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DARCY GREW

Warners Bay,New South Wales

Summary

Currently pursuing a Bachelor of Psychological Science at the University of Newcastle, I am committed to continuous personal and professional growth.

Highly motivated and eager to launch a successful career in the youth social working sector.

In my current role at The Argenton Hotel, I have honed my skills in leadership, problem-solving, and team collaboration. My experience as a Bistro/Duty/Functions Manager has provided me with valuable insights into managing diverse groups of people, addressing individual needs, and creating supportive environments. I believe these skills are transferable to a social work setting, where effective communication, empathy, and organization are crucial. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

Overview

6
6
years of professional experience

Work History

Bistro/Duty/Functions Manager

Argenton Hotel
03.2022 - Current
  • Implemented rostering strategies to ensure equitable distribution of work hours among employees, while meeting performance goals.
  • Event Management - Addressing customer needs in event planning by responding to emails, meeting with clients, pre-ordering food and beverages, processing event payments, and helping with decorations.
  • Opening Hotel Procedures - Verifying that all cash is accurately counted and allocated to the appropriate hotel areas, while also making sure the bistro, bar, and gaming room are clean and ready for customers.
  • Efficiently managed stock to ensure sufficient supplies for hotel service
  • Prioritized and resolved various queries from customers and colleagues in a timely manner through email communication.

Volunteer

Survivors R Us
03.2024 - 07.2024
  • Conducted one-on-one counseling sessions with multiple clients to provide emotional support and guidance in resolving personal challenges
  • Assisted individuals in overcoming daily hardships by helping them navigate the search for housing and access resources for food relief.
  • Provided daily client assistance by answering phone calls and greeting visitors, guiding them to the appropriate areas
  • Contributed to the operations of the op shop and food pantry by working as a versatile Warehouse Worker responsible for tasks such as shelf stocking, food hamper packing, and cashier duties.

Bistro Supervisor

Argenton Hotel
12.2021 - 03.2022
  • Successfully executed task delegation to maximize productivity within the team
  • Delivered respectful and helpful assistance to customers, guaranteeing a positive experience
  • Successfully supervised the running of the bistro to meet customer expectations with exceptional food service.
  • Maintained a high standard of cleanliness and sanitation in the dining area by strictly following food safety protocols
  • Successfully led and distributed responsibilities among a sizable workforce
  • Maintained up-to-date knowledge of food and beverage costings, pricing, and menu details.

Shift Supervisor

Lonestar Rib house and Brews Glendale
05.2018 - 12.2021
  • Responsible for effectively managing and coordinating staff duties during shifts, providing supervision and resolving issues
  • Prepared the restaurant for service and tallied profits for the day during opening/closing procedures
  • Opening/Closing Bar Procedures - Preparing the bar for service and closing the bar once service has finished
  • Provided exceptional customer service by meeting and exceeding customer needs and expectations.
  • Managed and assisted in preparing orders, counting inventory, and distributing stock to appropriate locations.
  • Served customers responsibly, recommended drinks, prepared cocktails, poured beer, and handled wine and liquor with care.
  • Delivered prompt and attentive service to customers, including serving alcohol
  • Ensured customer satisfaction with prompt serving
  • Efficiently cleaned and maintained the restaurant premises to uphold hygiene standards.
  • Managed restaurant booking enquiries and coordinated food delivery services.
  • Menulog
  • Generated increased revenue by effectively upselling customers on additional products and promotions.
  • Enforced compliance with COVID guidelines for both store employees and customers, while ensuring everyone checked in through Service NSW.
  • Efficiently handled customer complaints by providing effective solutions and ensuring favorable resolutions for everyone.
  • Maintained high standards of cleanliness and sanitation at a busy bar and restaurant.

Education

Bachelor Of Psychological Science -

University of Newcastle

Working with Children Check -

01.2024

National Police Check -

01.2024

Year 12 HSC -

St Paul's Catholic College Booragul
01.2019

RSA -

01.2019

RCG -

01.2019

Year 10 ROSA -

01.2017

Work Ready/WHS Certificate -

01.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Development
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Effective Communication
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Hiring and Training
  • Staff Training
  • Negotiation and Conflict Resolution
  • Active Listening
  • Self Motivation
  • Reliability

Employmentrelatedskills

I engage with customers effectively to complete tasks and coordinate planning. My friendly and approachable demeanor helps in creating a positive experience for customers. I collaborate well with colleagues and am eager to assist as needed to ensure a productive work environment. I am adept at resolving complex issues, whether through independent problem-solving or by seeking guidance. I am skilled at organizing both myself and others to accomplish tasks efficiently, and I consistently manage my time to meet deadlines.

Personal Information

Date of Birth: 05/28/2001

References

  • Alicia Paterson, Owner, My 3 Sons Candles, 0408 585 718
  • Natalie Fulcher, Head Chef, The Argenton Hotel, 0421 310 351

Timeline

Volunteer

Survivors R Us
03.2024 - 07.2024

Bistro/Duty/Functions Manager

Argenton Hotel
03.2022 - Current

Bistro Supervisor

Argenton Hotel
12.2021 - 03.2022

Shift Supervisor

Lonestar Rib house and Brews Glendale
05.2018 - 12.2021

Bachelor Of Psychological Science -

University of Newcastle

Working with Children Check -

National Police Check -

Year 12 HSC -

St Paul's Catholic College Booragul

RSA -

RCG -

Year 10 ROSA -

Work Ready/WHS Certificate -

DARCY GREW