Darcy Linsdell
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Front of House
Scullys Oyster Bar And Grill
01.2021 - 01.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Resolved guests complaints while maintaining positive customer environment.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Barista
Delaware North
11.2019 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Food Handlers Certificate -
Kangan Institute
Melbourne, VIC10.2019
Barista Course -
Kangan Institute
Melbourne, VIC10.2019
RSA -
Kangan Institute
Melbourne, VIC10.2019
High School Diploma -
Bellarine Secondary College
Drysdale, VIC11.2016
Skills
- POS Terminal Operation
- POS Systems Operations
- Monitoring Food Preparation
- Teamwork and Collaboration
- Mentoring
- Anticipating Problems
- Control Inventory Costs
- Calm and Pleasant Demeanour
- Investigating Complaints
- Maintain Food Safety
- Corporate Regulations
- Coaching and Training
- Margin Goals
- Staff Scheduling
- Health Code Compliance
- Schedule Crew Members
- Serve Customers
- Quality Standards
- Liquor Law Compliance
- Resolving Disputes
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Equipment Maintenance
- Managing Reservations and Large Parties
- Maintaining Clean Work Areas
Timeline
Front of House
Scullys Oyster Bar And Grill
01.2021 - 01.2022
Barista
Delaware North
11.2019 - 06.2020
Food Handlers Certificate -
Kangan Institute
Barista Course -
Kangan Institute
RSA -
Kangan Institute
High School Diploma -
Bellarine Secondary College
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