Madison Loader

Key Responsibilities:

• Support multiple clients each with their own health, personal care, emotional support, and/or companionship needs maintaining dignity and respect at all times.
• Assist with a range of daily living needs including grocery shopping or attending appointments, meal preparation, household chores and accessing community facilities whilst supporting and encouraging their independence.
• Employed in the role to facilitate group activities within the community where clients are assisted in engaging in social activities that provide social support whilst able to enjoy their hobbies, interests and/or learn new skills such as cooking, painting, pottery and exercising to foster their personal growth and development.
• Provide personal care and hygiene.
• Report client concerns to relevant contacts.
• Assist customers with travel and transport.
• Provide dementia support.
• Provide post-hospital support.
• Assist customers with community participation.
• Provide respite for carers.
• Demonstrated excellent organisational skills by accurately documenting client progress and interactions.
• Adapted communication style to meet needs of diverse populations.
• Ensured safety of both staff members and clients through active risk management practices.
• Monitored medication compliance and reported any changes in behaviour or symptoms.
• Provided compassionate, empathetic care to individuals with mental health issues.
• Conducted home visits to assess living conditions and provide assistance as needed.
• Explored creative problem-solving strategies with clients in order to improve outcomes.
• Assisted clients in developing independent living skills such as budgeting, grocery shopping, meal planning and preparation.

Key Responsibilities:

• Responsible for opening and closing duties including setting up, breaking down work stations, restocking supplies, cleaning equipment.
• Maintained inventory of bar stock and ordered additional items when necessary.
• Operated cash register accurately and balanced it at the end of each shift.
• Ability to change kegs when beer taps/lines are empty.
• Opening and closing of club including operating alarm systems.
• Various Cleaning Duties and Clearing tables.
• Covid Marshall training completed and followed at all times.
• Upheld company policies by enforcing responsible alcohol consumption standards among patrons.
• Developed strong customer service skills, providing exceptional service to customers in a timely manner.
• Reported problems, discrepancies, and unusual situations to management for immediate intervention.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
• Managed daily operations, including scheduling, ordering, and inventory control.
• Managed staffing levels according to business needs while maintaining labor costs within budget limits.

Key responsibilities:

• Delivery of meals to the wards in the Hospital and Corangamarah - Aged Care Facility.
• Communicating with residents, patients and nursing staff
• Preparation of meal trays and assisting in the food prepared for the patients
• Filling out legal documents and paperwork
• Eg, supplement lists for dieticians, menus, patients ward lists for new arrivals and temperature sheets
• Knowledge of all different types of diets that are to be followed in coherence with their medical needs: For example Fleet, light ward diet (LWD), full ward diet (FWD), Puree, Minced moist, Clear fluid diets.
• Numerous and thorough cleaning duties
• Following privacy and confidentiality policies.
• Prepared meals according to client dietary requirements.
• Maintained secure environment for staff and residents, following established safety standards.
• Trained new employees on proper food safety protocols and operational procedures.

Key Responsibilities:

• Greeted and welcomed clients whilst creating a positive first impression of the hotel, both via telephone calls and visits to the business
• Provided a high-caliber experience and exceptional customer service skills to discerning clientele
• Gathered new patron information during initial phone call and meeting
• (checking temperatures and taking names and numbers upon arrival, during COVID-19) Answered incoming phone calls regarding enquiries and bookings for both food and accommodation services, as well as checking customers in to their accommodation, over the phone and in person using the businesses booking system
• Also scheduled bookings and maintained a calendar for other staff
• Returned missed calls as well as taking orders over the phone for take-away or delivery meals
• Cleared tables, provided diners with a detailed overview of specials and menu items, answered questions regarding meal preparation, offered recommendations, ensured levels of during the meal
• Responsible service of alcohol during service with a vast knowledge of variety of drinks and cocktails, ability to change kegs when beer taps/lines are empty as well as switch syrup bags for post mixed guns
• Responsible for opening and closing the bistro and bar, cash handling and computer operation
• TAB Basics Training completed.

Key responsibilities:

Barista experience.

• Use of baking equipment such as bread slicers and ovens.
• Communicating and fulfilling customers orders.
• Using a cash register to take orders and handle money.
• Cleaning duties Handling food following all food safety standards.
• Assisted customers with product selection and purchasing decisions.
• Liaised with other staff members to ensure smooth running of operations on a daily basis.
• Followed instructions given by supervisors regarding tasks assigned during shift work.
• Developed strong understanding of customer service principles and practices.
• Assisted in managing stock control processes such as ordering, replenishment, pricing, and labelling.

2021-2022 (withdrew due to personal circumstances) Completed x2 Residential Aged Care Placements