Darcy NGABIRE
Moorooka
Summary
An accomplished professional with a strong foundation in business and international relations. Completed a Bachelor of Business and Bachelor of International Relations from Griffith University in 2024. Gained extensive experience in client support, settlement services, and cross-cultural communication. Expertise lies in managing logistical operations, ensuring compliance with immigration regulations, and coordinating with diverse stakeholders to deliver impactful outcomes. Adeptly navigates complex global challenges using multilingual abilities and cultural sensitivity. Excels in providing strategic guidance, supporting organizational goals, and fostering inclusive community initiatives. Dedicated to creating meaningful relationships and driving positive change in multicultural and business environments. Committed to making a significant impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations & Systems Officer
Multicultural Australia
04.2024 - Current
- Data entry into CSNet client management system and Console property management software, ensuring information is accurate and up to date through the tracking of referrals and arrivals
- Support in the preparation of tenancy documentation and confirmation of services delivered in
- CSNet and Console to ensure capturing program service delivery
- Book Cultural Support Workers (CSWs) and Multicultural vehicles where required as a part of
- Providing operational support for Accommodation service delivery
- Establish and maintain effective working relationships with key stakeholders from external organisations, businesses, associations, community members as well as internal Multicultural Australia teams
- Communicate with suppliers, clients, and government departments to ensure adequate support is provided during initial settlement
- Actively strengthen commitment to risk management by identifying, managing, escalating and
- Mitigating risks to the achievement of objectives
Welcome Support officer
Multicultural Australia
05.2021 - 04.2024
- Assist Case Managers to complete initial case assessments and case reviews by providing language support and cultural advice and attending outreach appointments with clients
- Work outside normal hours to attend airport reception and provide on-arrival support to clients;
- Assist clients to access a range of services, information and programs delivered by external agencies and sources;
- Cross collaboration with other program areas such as the Employment, Life skills and Community
- Development teams in order to gain the best settlement outcomes for clients;
Presentation Team Member
Coles
11.2018 - 01.2019
- Organised and stocked merchandise to keep necessary levels for sales demand
- Engaged with customers in a sincere and friendly manner
- Answer customer question regarding merchandise and pricing
- Complete all cleaning, stocking and organizing tasks in assigned sales area
- Welcomed customers into store and helped locate items
- School based work experience
Education
Bachelor in Business
Griffith University
QLD11-2024
Bachelor of Government And International Relations
Griffith University
QLD11-2024
High School Diploma -
The Ipswich State High School
Ipswich, QLD11.2019
Skills
- Settlement Services
- Decision-making
- Goal setting
- Professionalism
- Securing reservation
- Strong conflict resolution skills
- Goal-oriented
- Backup solutions
- Incident management
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
PERSONAL QUALITIES/ATTRIBUTES
- Polite and well mannered
- Punctual
- Trustworthy
- Reliable and hard working
Hobbies and Interests
Learning, Sports -Soccer, Listening to Music
Certification
- Bachelor of Business
- Bachelor of International Relations
- Queensland Certificate of Education
- Valid Queensland Driver’s Licence
- Certificate III in Business
- Blue Card (QLD)
- Queensland Volunteer Certificate – Queensland Government
Timeline
Operations & Systems Officer
Multicultural Australia
04.2024 - Current
Welcome Support officer
Multicultural Australia
05.2021 - 04.2024
Presentation Team Member
Coles
11.2018 - 01.2019
- Bachelor of Business
- Bachelor of International Relations
- Queensland Certificate of Education
- Valid Queensland Driver’s Licence
- Certificate III in Business
- Blue Card (QLD)
- Queensland Volunteer Certificate – Queensland Government
Bachelor in Business
Griffith University
Bachelor of Government And International Relations
Griffith University
High School Diploma -
The Ipswich State High School
Similar Profiles
Tina WilsonTina Wilson
Human Resource Advisor at Multicultural AustraliaHuman Resource Advisor at Multicultural Australia
Tommy-Lee DowTommy-Lee Dow
Conservation Trainee at Multicultural AustraliaConservation Trainee at Multicultural Australia
NATHAN GAUTAMNATHAN GAUTAM
Human Resources Business Partner at Multicultural AustraliaHuman Resources Business Partner at Multicultural Australia