Darcy Peff
Rockhampton,QLD
Summary
Proven track record in enhancing organizational growth and customer loyalty, notably at The Body Shop. Excelled in operations management and customer service, driving team productivity and innovation. Including my timer working in office administration in which I Mastered MS Office, professional phone behaviours and staff development, achieving significant improvements in operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Part Time Management Team In Retail
The Body Shop
06.2022 - Current
- Devised strategic plans to achieve short-and long-term business objectives, driving organizational growth and profitability.
- Aligned team goals with organizational objectives to ensure collective success in meeting company targets.
- Enhanced team productivity by implementing effective communication strategies and time management techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed visually appealing merchandising layouts according to company guidelines, capturing consumer attention in crowded retail environments.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Administrative Assistant
Mark Bull Electrical
12.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Bartender
Criterion Hotel
05.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Hospitality Bakery Worker
Brumby's
02.2019 - 05.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced team morale through active participation in staff meetings, offering valuable suggestions for improvements, and fostering open communication among colleagues.
- Handled phone orders with professionalism, accurately recording customer information and order details for timely pickup or delivery.
- Managed high volume of incoming phone orders, ensuring accurate information was relayed to the kitchen for prompt preparation.
Cashier
The Reject Shop
04.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Rockhampton Grammar School
Rockhampton, QLD10.2018
Skills
- Customer Focus
- Innovation and Creativity
- Staff Development
- Operations Management
- MS Office
- Organizational Development
- Customer Service
- Recordkeeping and File Management
- Office Administration
Timeline
Part Time Management Team In Retail
The Body Shop
06.2022 - Current
Administrative Assistant
Mark Bull Electrical
12.2021 - 06.2022
Bartender
Criterion Hotel
05.2021 - 12.2021
Hospitality Bakery Worker
Brumby's
02.2019 - 05.2021
Cashier
The Reject Shop
04.2017 - 02.2019
High School Diploma -
Rockhampton Grammar School
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