D'arcy Smith
Adelaide,SA
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
7
7
years of professional experience
Work History
Veterinary Nurse
Marion Animal Hospital
12.2021 - Current
- Assisted in routine animal examinations and vaccinations to ensure health and wellness.
- Supported veterinary team in administering medications and treatments as directed.
- Maintained cleanliness and organization of treatment areas, ensuring compliance with safety protocols.
- Monitored vital signs and reported changes to senior veterinary staff for timely intervention.
- Managed appointment scheduling and client communications to enhance clinic efficiency.
- Processed patient intake forms and medical histories for accurate record-keeping.
- Assisted veterinarians with administrative tasks, ensuring smooth daily operations.
- Handled billing inquiries and payment processing to improve customer satisfaction.
- Coordinated follow-up appointments and reminders to reduce no-show rates.
- Trained new receptionists on clinic procedures and software systems for consistency.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Front of House Employee
McDonald's
01.2019 - 12.2021
- Delivered exceptional customer service, ensuring positive guest experiences in fast-paced environment.
- Implemented process improvements to streamline service workflows, enhancing overall operational efficiency.
- Maintained cleanliness and organization of front-of-house areas, adhering to health and safety regulations.
- Developed knowledge of menu items to provide informed recommendations and enhance customer satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Certificate IV - Veterinary Nursing
TAFE SA
SA06-2026
High School Diploma -
Aberfoyle Park Highschool
Happy Valley, SA11-2021
Skills
- Client communication
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Initiative-taking
- Cleanliness maintenance
- Customer service
Accomplishments
- Documented and resolved cremation follow up and documentation which led to award from cremation company (Eden Hills).
- Responded to over 150 customer inquiries each day.
Timeline
Veterinary Nurse
Marion Animal Hospital
12.2021 - Current
Front of House Employee
McDonald's
01.2019 - 12.2021
Certificate IV - Veterinary Nursing
TAFE SA
High School Diploma -
Aberfoyle Park Highschool