Darcy Thornycroft
Melbourne,VIC
Summary
Accomplished Manager with a proven track record in operational excellence, team leadership, and financial management. Skilled in optimizing workforce efficiency and controlling operational costs while maintaining high service standards. Experienced in staff development, payroll management, and harnessing advanced computer skills for streamlined operations. Adaptable to multi-location management, capable of delivering results independently and in remote settings.
Overview
8
8
years of professional experience
Work History
Manager & Events Coordinator
Second Home
02.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Successfully orchestrated a range of events, from planning to execution, enhancing brand visibility and customer engagement.
- Drove business expansion initiatives, resulting in measurable growth in both clientele and revenue.
Multi-site Manager
Hospokendra (Sani + Dumbo)
01.2021 - 11.2022
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations.
- Led staff development initiatives, resulting in enhanced team performance and customer service.
- Spearheaded the launch and development of new sites, overseeing all aspects from fit-out to operational procedures.
- Implemented effective marketing strategies, contributing to significant business growth.
- Adapted operational strategies during challenging periods, ensuring business continuity and resilience.
Operations Manager
Dumbo Melbourne
01.2016 - 01.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Streamlined inventory and operational processes for improved efficiency.
- Led team development and training, enhancing overall performance.
Education
High School Diploma -
Ballarat Grammar
Wendouree, VIC11.2014
Skills
- Advanced Leadership and Operational Management
- Financial Oversight and Cost Management
- HR Management and Workforce Development
- Effective Communication
- Problem-Solving and Decision Making
- Crisis Management
- Sales Growth and Revenue Enhancement
- Inventory and Resource Management
- Adaptability to Multi-location and Remote Work Settings
- Effective Task and Project Coordination
- Expertise in Reservations, Customer Service, and POS Systems
- Comprehensive Marketing Skills including Email and Social Media
- Contract Management and Policy Implementation
- Marketing
References
Available upon request
Timeline
Manager & Events Coordinator
Second Home
02.2023 - Current
Multi-site Manager
Hospokendra (Sani + Dumbo)
01.2021 - 11.2022
Operations Manager
Dumbo Melbourne
01.2016 - 01.2021
High School Diploma -
Ballarat Grammar
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