Daren Naidoo
Ballarat,Victoria
Summary
Dynamic performance analysis expert with over a decade of experience in process optimization and strategic planning. Demonstrated success in database management and driving continuous growth, consistently exceeding performance targets. Renowned for exceptional data analysis skills that enhance decision-making capabilities.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Officer
State Revenue Office
Ballarat, Victoria
07.2023 - Current
- Performing high-level customer service tasks to support revenue collection activities.
- Providing timely advice in relation to customer inquiries across multiple revenue lines.
- Accurately recording detailed customer information by updating and maintaining customer databases.
- Communicating directly with customers via phone and email.
- Achieving agreed performance targets, and supporting business objectives.
Customer Servicer Consultant
SERCO
08.2021 - 05.2022
- Hired in the role of Customer Service Consultant to assist individuals in England who experienced difficulties with the government-funded benefits (Universal Credit) and with any queries, or to assist in registering the individuals to receive benefits.
- After six months, and continuously exceeding KPIs and performance reviews, I was recommended by the team manager for future team leader positions.
Sales & Key Account Manager
BIDFOOD
07.2018 - 06.2021
- Directed sales initiatives contributing to expanded company growth.
- Analyzed gross profit for effective financial planning.
- Formulated plans to enhance business development and boost financial outcomes.
- Supervised onboarding processes, provided mentoring support, and monitored outcomes against KPIs.
- Managed special attention for critical customers ensuring sustained national partnerships.
- Expanded client base through strategic identification of needs and solution-oriented approaches.
- Examined previous year's sales data for variances, identifying patterns to recover lost revenue.
- Created measurable strategies to recover previous customer base.
- Prepared reports summarizing weekly performance metrics towards achieving monthly objectives.
- Analyzed variances between monthly targets and achieved sales figures.
Sales Manager
SUPER GROUP CONVENIENCE
10.2014 - 07.2018
- Streamlined operations, enhancing supply chain efficiency across the country.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Executed roles as Business Analyst and Sales Manager overseeing a team of 23 sales representatives.
- Coordinated execution of regional promotions to align with supplier standards.
- Established financial goals and continuously evaluated budgetary efficiency for each sales team member to meet organizational objectives.
- Created and optimized call cycle strategies to enhance operational efficiency.
- Cultivated strong connections with high-value clients demanding personalized attention.
- Enhanced efficiency in distribution processes through systematic evaluation of operational needs.
- Collaborated on analyzing business to detect theft and fraud.
Regional Sales & Distributions Manager
Pioneer Foods Consumer Brands
11.2011 - 10.2014
- Recognized for performance in 2011 with a promotion from Regional Business Consultant to Regional Sales Manager after four months.
- Oversaw compliance monitoring, point-of-sale processes, premium allocation, and acquisition strategies for the region.
- Assumed role of Sales and Distribution Manager for KZN, Eastern Cape, and Western Cape after a promotion in 2012.
- Reporting, using SAP (BI), Eroute2Market, and Pivots.
- Established, reviewed, and monitored sales strategies for agents and reps ensuring alignment with national goals.
- Managed consultant operations centered on expanding new business initiatives.
- Oversaw performance evaluations and appraisals.
- Cultivated beneficial relationships across regional and national levels.
- Created, managed, and adjusted financial plans & performance metrics for consultant teams and sales agents.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Regional Business Development Consultant
GLS Supply Chain Equipment
02.2011 - 07.2011
- Company Overview: [Suppliers of roll cages, bulk bags, and pallet wrap]
- Focus on existing corporate clients E.g., Makro, Pick n Pay, Digestics etc
- To ensure Customers needs are taken care off as well as orders are secured and delivered on time
- Ensuring the creation of new business and clients, through marketing, needs evaluations and solutions development
- Identify and meet prospective customers, negotiate pricing and close deals
- Determine monthly sales targets, to ensure sufficient stock on hand
- Compile weekly sales figures, and track to monthly targets
- Evaluate differences with monthly targets and actual sales
- Reporting the above figures and plan of action to directors
- [Suppliers of roll cages, bulk bags, and pallet wrap]
Manager: Production, Sales & Supply
Atchies & Sons Sawmills
02.2007 - 01.2011
- Company Overview: [Atchies & Sons produces sawn timber for pallet manufacturers and joineries.]
- Managing the manufacturing and supply business, reporting to the Owner, with special focus on securing new business and ensuring production and supply chain operations deliver on time and according to customer needs
- Sourcing suppliers of raw materials and negotiating supply agreements
- Identifying and meeting with prospective customers and closing deals
- Planning production and drawing up materials flow and work plans
- Managing procurement, production, warehouse, and dispatch operations
- Overseeing all company administration and accounting - banking, creditors, debtors, salaries and wages and production costing
- Notable Achievements - grew the company from a position of having no consistent suppliers or customers to where it had increased in value by 290% - from R1m (purchase price paid by owner) to R2.9m (recent offer to purchase)
- Personally searched for and secured suppliers and added a major chain store client (with 80 stores) in a long-term deal
- Developed a track record of dedication, receiving goods sometimes at 2 or 3am, driving 50kms to work in order load/unload trucks, and working 11+ hour days, 6 days a week, while also studying a BCom degree
- [Atchies & Sons produces sawn timber for pallet manufacturers and joineries.]
Education
Bachelor of Commerce Degree - Financial Management
UNISA
South Africa01.2015
Skills
- Consistent Performance Over 10 Years
- Database management
- Performance analysis
- Process optimization
- Data Analysis
- MS office
References
Available on Request
Executive Summary
Manager, Experienced in Supply Chain, Sales, Key Accounts and Management, 10 years Management experience within the Convenience, General Trade, Food Service and Liquor Channels as Principal and 3PL, Responsible for Analysis, Budgeting, Business Growth, Customer Relations, KPI management and Ecommerce Sales platform
Timeline
Senior Customer Service Officer
State Revenue Office
07.2023 - Current
Customer Servicer Consultant
SERCO
08.2021 - 05.2022
Sales & Key Account Manager
BIDFOOD
07.2018 - 06.2021
Sales Manager
SUPER GROUP CONVENIENCE
10.2014 - 07.2018
Regional Sales & Distributions Manager
Pioneer Foods Consumer Brands
11.2011 - 10.2014
Regional Business Development Consultant
GLS Supply Chain Equipment
02.2011 - 07.2011
Manager: Production, Sales & Supply
Atchies & Sons Sawmills
02.2007 - 01.2011
Bachelor of Commerce Degree - Financial Management
UNISA
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