Daria Volkova

Human Resource Management and Industrial Relations graduate with a solid academic foundation in employment legislation, workplace relations, and compliance. Currently undertaking a Certificate III in Business (Records and Information Management) to strengthen capabilities in WHS compliance and structured record keeping—especially relevant to public sector operations. Proven experience supporting payroll and HR administration, including handling confidential data using CRM systems.

I bring not only theoretical HR/IR expertise, but also extensive administrative and customer service experience across business and educational settings. This combination of academic rigor, practical capability, and personal maturity enables me to work with precision, integrity, and a strong commitment to people-focused service—qualities that distinguish me from typical recent graduates.

• Process improvement: enhanced documentation accuracy and reduced errors by streamlining onboarding and internal support procedures, boosting team workflow efficiency by 15%
• Service excellence: consistently met KPIs through timely, high-volume administrative support, demonstrating strong prioritisation and stakeholder responsiveness under pressure
• Academic impact: improved student outcomes as a peer facilitator, contributing to a 9% reduction in failure rates in a complex HR/IR unit through targeted support and inclusive engagement strategies

Yuluma Primary School, Perth, WA (2022 - present)

• Supported educators in classroom activities, demonstrating adaptability and team contribution
• Maintained and organised learning records, applying administrative and record-keeping skills in a new context

Curtin College, Perth, WA (2018 - 2019)

• As an Academic Peer, assisted students with coursework and adjustment to academic life, showcasing interpersonal and mentoring capabilities

• English, Proficient
• Ukrainian, Native
• Russian, Native
• Spanish, Elementary