Darian Blake
Gold Coast,Australia
Summary
Assistant Business Manager at McDonald's Australia with a proven track record in exceeding KPIs through effective roster management and staff training. Skilled in conflict resolution and inventory control, I foster team development and enhance customer satisfaction, driving operational excellence in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager, Assistant Business Manager
McDonald's Australia
Coomera
10.2022 - Current
- Oversaw day-to-day operations in a high-volume environment, consistently meeting and exceeding key performance indicators (KPIs) in areas such as labor cost control, drive-thru speed, and customer satisfaction.
- Managed recruitment processes including interviewing, onboarding, and training new employees to maintain optimal staffing levels.
- Developed and maintained efficient rosters aligned with projected sales forecasts, ensuring adequate coverage while controlling wage costs.
- Ensured compliance with inventory procedures, minimising product waste, and stock discrepancies through accurate forecasting and ordering.
- Conducted regular quality assurance checks to uphold corporate standards for food safety and product presentation.
- Led a team of up to 140 crew members, providing coaching and performance feedback to foster development and retention.
- Resolved customer and staff conflicts diplomatically, maintaining a positive and professional environment.
- Regularly reported on operational metrics and collaborated with senior management to implement continuous improvement strategies.
Education
High School Diploma -
Helensvale State High School
Gold Coast, QLD12-2021
Skills
- Performance management
- Labor cost control
- Staff Training & Team Leadership
- Interviewing & Recruitment
- Roster/Schedule Management
- Inventory & Quality Control
- Time Management
- Conflict Resolution
Certification
- First Aid/CPR
References
- Billy, O'Brien, Business Manager, billyobrien@demi.net.au, 0403914002
- Sean, Mitting, National People & Performance Manager, seanmitting@gmail.com, 0425 344 069, Linked in - https://www.linkedin.com/in/sean-mitting-172838124/
Training
- Conflict Resolution & Communication Workshop – McDonald’s
- Leadership & Management Training Program – McDonald’s
Timeline
Shift Manager, Assistant Business Manager
McDonald's Australia
10.2022 - Current
High School Diploma -
Helensvale State High School