Darien Coquilla
Melbourne,Vic
Summary
Current Assistant Manager with a strong track record of professional growth within the company. Skilled in sales, team leadership, and inventory management. Committed to mastering company products and services to deliver exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Singtel Optus Pty Limited
09.2023 - Current
- Mentored and trained sales associates, enhancing their product knowledge, sales techniques, and customer service skills, leading to improved team performance and increased customer satisfaction.
- Assumed responsibilities as Acting Store Manager, successfully overseeing daily operations, managing more than 20 employees, and enhancing customer service and store efficiency through strategic leadership and proactive problem-solving.
- Recipient of the Optus Momentum Q1 Award for outstanding performance, demonstrating exceptional leadership, innovation, and dedication to achieving company goals.
- Effectively resolved complex issues with difficult customers by employing active listening, empathy, and tailored solutions, leading to increased customer satisfaction and loyalty.
- Utilized strong communication skills in an over-the-phone support role at Optus, effectively assisting customers with inquires, troubleshooting technical issues, and providing tailored solutions, resulting in a high customer satisfaction rate and positive feedback.
Small Business Specialist
Singtel Optus Pty Limited
02.2023 - 09.2023
- Improved the store's business KPI target by consistenly reviewing customer's ABNs.
- Increased client satisfaction by providing personalized small business solutions and support when it comes to mobile numbers.
- Developed tailored training programs for employees, resulting in increased productivity and staff retention.
Retail Sales Consultant
Singtel Optus Pty Limited
10.2022 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Warehouse Person
Linfox
02.2022 - 07.2022
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Certificate III - Computer Software And Media Applications
Kangan Institute
Melbourne, VIC07.2021
High School Diploma -
Homeschool
10.2019
Skills
- Software At Optus, I have thrived by utilizing a wide range of programs such as Jarvis, Pronto, Microsoft Excel, and Power BI This experience has sharpened my ability to swiftly adapt to new software, platforms, and technologies, showcasing my transferable skills in technology adoption and data analysis
- Teamwork and Collaboration As an Assistant Manager, I have collaborated with cross-functional teams, including customer resolution, insurance, and the enterprise team, to streamline workflows that provide retail support for subdivisions This collaboration has led to timely task resolution and the successful attainment of business objectives
Referees
Referees and References available upon request
Timeline
Assistant Store Manager
Singtel Optus Pty Limited
09.2023 - Current
Small Business Specialist
Singtel Optus Pty Limited
02.2023 - 09.2023
Retail Sales Consultant
Singtel Optus Pty Limited
10.2022 - 02.2023
Warehouse Person
Linfox
02.2022 - 07.2022
High School Diploma -
Homeschool
Certificate III - Computer Software And Media Applications
Kangan Institute
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