Darika Kuch
Oakleigh,VIC
Summary
A fresh graduate of Entrepreneurship and Innovation management at Latrobe University, considered hardworking, patient, creative, punctual and driven. Possessed essential business management skills and interpersonal skills according to personal experiences in family businesses since the age of 15.
Overview
12
12
years of professional experience
Work History
Front of House Team Member
Sam Sam Clayton
Clayton, VIC
02.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Kept hostess station neat and clean with well-stocked supplies.
- Observed diners to respond to additional requests and determine when meal completed
Cashier
Hong Kong Supermarket
Clayton, VIC
11.2019 - 01.2021
- Greeted over 100 customers per day
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
Legal Risk and Compliance Intern
AIA Life Insurance
Phnom Penh , Cambodia
01.2019 - 06.2019
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Prepared training programs to improve compliance at all levels.
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
Retail Pharmacy Assistant
Preah Ang Doung Hospital
Phnom Penh, Cambodia
01.2016 - 06.2019
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Bedding and Furniture Co-Owner & Manager
Marina Bedding And Mattress
Phnom Penh , Cambodia
01.2013 - 06.2019
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw daily operations to ensure high levels of productivity.
- Created sales schemes and goals to achieve higher sales.
- Achieved monthly return up to $2000-$3000 by implemented weekly employees' training sessions.
- Served customers and followed outlined steps of service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate III - Commercial Cookery
William Angliss Institute of TAFE
Melbourne, VICMaster of Management - Entrepreneurship And Innovation
La Trobe University
Melbourne, VIC12.2021
Bachelor of Arts - International Economics
Institute of Foreign Language
Phnom Penh, Cambodia 01.2019
Skills
- Attention to details
- Critical Thinking
- Communication
- Flexibility
- Multitasking Abilities
- MS Office
- Negotiation
- Organization and Time Management
- Outside-the-box thinker
- Positive Attitude
- Problem Solving
- Teamwork and Collaboration
Knitting
I just started knitting when Melbourne went into lockdown. I find this hobby extremely therapeutic as it is calming and relaxing for my brain. Scarf and blanket are my favorite pieces.
Timeline
Front of House Team Member
Sam Sam Clayton
02.2021 - Current
Cashier
Hong Kong Supermarket
11.2019 - 01.2021
Legal Risk and Compliance Intern
AIA Life Insurance
01.2019 - 06.2019
Retail Pharmacy Assistant
Preah Ang Doung Hospital
01.2016 - 06.2019
Bedding and Furniture Co-Owner & Manager
Marina Bedding And Mattress
01.2013 - 06.2019
Certificate III - Commercial Cookery
William Angliss Institute of TAFE
Master of Management - Entrepreneurship And Innovation
La Trobe University
Bachelor of Arts - International Economics
Institute of Foreign Language
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