Daril Viviana Riveros Ortega
Pimpama,QLD
Summary
Results-driven Industrial Engineer with comprehensive knowledge of International Organization for Standardization (ISO) standards, including ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and OHSAS 18001 Occupational Health & Safety. Specialized training in Work Health and Safety (WHS) and over 8 years of experience in process control and assurance. Proven expertise in maintaining high-quality standards through strategic supplier monitoring, meticulous analysis, and the successful execution of action plans. Well-versed in the design and implementation of strategic performance indicators.
Overview
2025
2025
years of professional experience
Work History
Guzman y Gomez Australia
1 1 - Current
- Perform food preparation tasks according to GYG Australia's standards and recipes, ensuring consistency and quality in every dish
- Maintain cleanliness and organization of the kitchen area, including equipment and utensils, to meet hygiene standards and ensure efficient workflow
- Ensure strict compliance with food safety and hygiene regulations at all times to guarantee the safety of customers and staff
- Accurately and efficiently assemble orders, adhering to portion control guidelines to meet customer expectations
- Provide exceptional customer service by warmly greeting guests, taking orders promptly, and addressing any inquiries or concerns with professionalism and courtesy
- Collaborate with team members to ensure smooth operation and timely service, fostering a positive and cohesive work environment
- Assist with inventory management tasks, including receiving and storing supplies, to maintain adequate stock levels and minimize waste
- Adhere to all company policies and procedures, including those related to health and safety, to maintain a safe and compliant work environment
- Uphold GYG Australia's commitment to quality and consistency in every aspect of food preparation and service, contributing to the brand's reputation for excellence.
Catering Attendant
Blue Collar Recruitment
06.2023 - 12.2023
- Handled food preparation, plated meals, and set meal trays, ensuring adherence to presentation specifications as per visual guides
- Assisted chefs in packing meals carefully and loading them into meal racks and airline carts for delivery
- Prepared meals for different classes including Business Class, and First Class menus for various client airlines
- Ensured compliance with food safety and HACCP guidelines, maintaining high standards of hygiene and following cleaning schedules.
Catering Attendant
Vapiano Australia: Italian Food
09.2021 - 04.2022
- Equipment, Bar & Make-Up
- Stocked airline carts with dry store items such as equipment, packaged snacks, and canned/bottled beverages
- Maintained accurate counts of each item and completed necessary paperwork for each airline cart
- Restocked areas to par levels for all equipment and dry goods
- Safely moved fully stocked airline carts from one zone to the next
- Ensured compliance with food safety and HACCP guidelines, maintaining hygiene standards and adhering to cleaning schedules.
Chef
Enel Group
06.2018 - 09.2019
- Preparation of recipes following the precise procedures outlined in the menu, ensuring consistency and quality in every dish served
- Leadership of shifts to optimize time and movement logistics, enhancing overall efficiency and ensuring prompt customer service
- Conducting inventories regularly and managing product rotation based on expiration dates, minimizing waste and ensuring freshness of ingredients
- Scheduling shifts in alignment with restaurant capacity and demand, optimizing staffing levels for peak efficiency
- Mentoring and providing training to new team members, facilitating their integration into the team and ensuring adherence to quality standards and procedures
- Energy,Sustainability and Innovation, Administration of face-to-face sales channel Professional Senior B2C - Submanagement B2C Management Enel X Market - Enel Colombia
- Managed the sales process for the door-to-door channel across Bogotá, Sabana, and Cundinamarca, meticulously monitoring and controlling key operational indicators to ensure efficiency and effectiveness
- Oversaw and regulated sales ratios of suppliers, focusing on cost efficiency in their sales processes while maintaining quality standards
- Provided comprehensive guidelines on processes, offerings, and products to directors and coordinators of supplier teams responsible for executing sales processes, ensuring alignment with organizational objectives and standards
- Coordinated sales contracts, ensuring adherence to organizational objectives, regulatory requirements, and optimal resource allocation for execution
- Supervised service points under jurisdiction and various processes executed by suppliers to control indicators, timing, and service quality, including service level agreements and transaction quality
- Implemented strategies to ensure cost efficiency in sales, including the development and stabilization of a cross-selling model to enhance customer service and offer value-added products and services
- Spearheaded the integration of digital channels such as the app, payment methods, and digital invoicing as part of the organization's digital transformation process, while developing a customer-centric approach strategy to enhance user experience and satisfaction
- Commercial oversight of the face-to-face sales process for mandatory traffic accident insurance, devising strategies to achieve objectives and ensure business margin compliance
- Managed the commercial process of Corporate Enel Codensa, ensuring synergy among departments and commercial partners in accordance with established protocols
- Direct control and coordination of face-to-face sales processes for mandatory traffic accident insurance, including generating follow-up reports for decision-making
- Conduct strategy follow-up visits and provide coaching to enhance the skills of the sales team during visits.
Business Representative 2
Lafarge Holcim Colombia S.A
01.2016 - 12.2018
- Developed effective sales strategies to promote and sell concrete products to potential clients, including construction companies, contractors, distributors, and other industries requiring concrete
- Successfully achieved and surpassed sales objectives set by the company in terms of volume, price, market share, revenue, etc
- Conducted thorough market analysis to understand market trends, identify business opportunities, and anticipate customer needs
- Identified and cultivated relationships with new potential clients while maintaining and strengthening relationships with existing clients
- Managed client accounts effectively, providing exceptional customer service and ensuring client satisfaction
- Provided technical advice and support to clients regarding the selection and application of concrete products, as well as resolving any technical issues that may arise
- Collaborated closely with internal departments such as production, logistics, and quality assurance to ensure efficient and timely delivery of concrete products
- Regularly tracked sales activities, prepared sales reports, performance analysis, and presented recommendations to enhance the effectiveness of commercial operations.
Defence Sector Advisor
Ministry Of National Defence
01.2018 - 06.2018
- Code 2-2, Grade 14
- Provide strategic advice to the leadership of the Ministry of Defense on issues related to national security, defense, and military policies
- Conduct detailed analysis and assessments of situations, threats, and challenges in the field of national defense and security to inform decision-making
- Contribute to the development and formulation of defense and security policies at the national level and in collaboration with other governmental institutions
- Coordinate with governmental entities, military forces, intelligence agencies, and security organizations to promote cooperation in defense and security matters
- Participate in special projects related to the modernization of the armed forces, military personnel training, and technological development
- Represent the Ministry of Defense in national and international meetings, conferences, and events, advocating for the institution's policies and interests
- Provide specialized technical advice in areas such as military strategy, operational planning, and military intelligence
- Collect, analyze, and manage relevant information on security and defense for strategic decision-making.
Quality Coordinator
Casanare Energy Company ENERCA ESP
04.2013 - 12.2013
- Coordinated with management representatives and the management system committee to establish, implement, and improve necessary processes of the Quality Management System, ensuring documentation to demonstrate its implementation
- Coordinated with various areas of the organization to implement, execute, and maintain the Integrated Management System
- Recommended, advised, and supported the organization in achieving the quality management certification
- Interacted with relevant stakeholders for the implementation of the quality management system
- Controlled and aligned purposes and objectives of the quality management system
- Advised organizational areas on the implementation of improvement proposals identified in internal and external audits
- Conducted training sessions for all staff on the quality management system.
Education
Health and Safety (WHS)Process Control and -
Bachelor of Science - Industrial Engineering
Sergio Arboleda University
Diploma - HSEQ (Health, Safety
Sergio Arboleda University
Diploma - Cleaner Production
Sergio Arboleda University
Certification in Sales Management, Internal Training Program, Enel - undefined
Universidad La Sabana
Certification in Financial Skills, Internal Training Program, Holcim - undefined
Universidad EAN
Certificate IV in Marketing and Communication - undefined
Australian Pacific College
Spanish
Spanish: Native proficiency
Languages
English
Professional Working
legal resident
Resident with full work authorization
Timeline
Catering Attendant
Blue Collar Recruitment
06.2023 - 12.2023
Catering Attendant
Vapiano Australia: Italian Food
09.2021 - 04.2022
Chef
Enel Group
06.2018 - 09.2019
Defence Sector Advisor
Ministry Of National Defence
01.2018 - 06.2018
Business Representative 2
Lafarge Holcim Colombia S.A
01.2016 - 12.2018
Quality Coordinator
Casanare Energy Company ENERCA ESP
04.2013 - 12.2013
Health and Safety (WHS)Process Control and -
Bachelor of Science - Industrial Engineering
Sergio Arboleda University
Diploma - HSEQ (Health, Safety
Sergio Arboleda University
Diploma - Cleaner Production
Sergio Arboleda University
Certification in Sales Management, Internal Training Program, Enel - undefined
Universidad La Sabana
Certification in Financial Skills, Internal Training Program, Holcim - undefined
Universidad EAN
Certificate IV in Marketing and Communication - undefined
Australian Pacific College
Guzman y Gomez Australia
1 1 - Current
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