DARINA FILIPPOVICH
Canberra,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational structure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Services Australia
Canberra, ACT
08.2021 - Current
- Analyse reports with allegations of suspected fraud to assess the accuracy of customers entitlements and requirements
- Conduct research and examination of evidence from customers, third parties and other sources for the purpose of assessing the accuracy of welfare payments.
- Support internal and external stakeholders by referring and escalating relevant cases which present a risk to the provision of agencies services and payments.
- Providing training and support to staff in different systems and areas.
Compliance Officer
Services Australia
Canberra, ACT
01.2021 - 08.2021
- Analyse customer data to assess customer entitlements and requirements
- Complete moderately complex assessments to ensure payments are accurately delivered to customers
- Conduct telephone and/or face-to-face interviews to verify information and data
- Provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
- Raise debts and negotiate suitable recovery arrangements for customers and organisations including processing compensation settlements
- Undertake basic quality control functions to ensure appropriate procedures are being followed
- Exercise delegations in accordance with legislation and guidelines.
Service Officer
Services Australia
Canberra, ACT
04.2020 - 01.2021
- Working collaboratively to manage customer Job Seeker claims, assessing customer needs, requirements, entitlements and obligations
- Responding to customer enquiries and asking for help when required, assisting customers to access, navigate or interpret services across a range of payments, programmes and services
- Advise customers on legislation, policy, procedures, payments and services administered by the agency
- Working within defined policy, legislation and guidelines
Waitress
1 or 2 Cafe
Canberra, ACT
08.2017 - 03.2020
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Functioned with flexibility and agility.
Work Experience
LJ HOOKER Real Estate
12.2019 - 12.2019
- Data entry
- Property appraisals
- Rent inspections
- Follow up contacts
- Administrative tasks
Work Experience
SQC ARCHITECTURE
07.2019 - 07.2019
- Created designs using architecture software
- Assisted with interior design
- Attended meetings with clients both in interior design and architecture
- Attended staff meetings.
Waitress and Barista
On Flinders
Canberra, ACT
10.2016 - 08.2017
- Provided customer service
- Barista Experience
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Worked with a strong attention to detail and excellent record-keeping abilities.
Cashier
Food Forum
Canberra, ACT
07.2015 - 10.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Counted cash in register drawer at beginning and end of shift
- Assisted customers by answering questions and fulfilling requests.
Education
Completed Year 12 Certificate -
Hawker College
12.2019
Completed Year 10 Certificate -
Telopea Park School
12.2017
Skills
- Punctual
- Highly organized and efficient
- Devoted
- Ability to Multitask
- Good attention to detail
- Effective Communication
- Fraud Analysis
- Data Entry
- Customer Service
- Regulatory Knowledge
- Team Collaboration
- Call Center Operations
Certification
11/01/19, First Aid Certificate
Languages
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Fraud Analyst
Services Australia
08.2021 - Current
Compliance Officer
Services Australia
01.2021 - 08.2021
Service Officer
Services Australia
04.2020 - 01.2021
Work Experience
LJ HOOKER Real Estate
12.2019 - 12.2019
Work Experience
SQC ARCHITECTURE
07.2019 - 07.2019
Waitress
1 or 2 Cafe
08.2017 - 03.2020
Waitress and Barista
On Flinders
10.2016 - 08.2017
Cashier
Food Forum
07.2015 - 10.2016
Completed Year 12 Certificate -
Hawker College
Completed Year 10 Certificate -
Telopea Park School
Similar Profiles
April MillerApril Miller
Service Officer at Services AustraliaService Officer at Services Australia
Dani McGuireDani McGuire
Service Support Manager A/G EL1 at Services AustraliaService Support Manager A/G EL1 at Services Australia
NATASHA ROBERTSNATASHA ROBERTS
Community Engagement Specialist at Services AustraliaCommunity Engagement Specialist at Services Australia
JOHN NGUYENJOHN NGUYEN
Services Officer at Services AustraliaServices Officer at Services Australia
Brayth HartasBrayth Hartas
SRC at Kingsford Smith SchoolSRC at Kingsford Smith School