Darinka Galinec
Seabrook,VIC
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
12
12
years of professional experience
Work History
Project Officer-Recruitment Business Partner
DEPARTMENT OF EDUCATION - SCHOOLS HUMAN RESOURCES SERVICES BRANCH
MELBOURNE, VIC
01.2023 - Current
- Utilise and manage multiple platforms, manipulate data and access additional resources to provide tailored client focused solutions
- Provide recruitment support to principals across the State by accessing additional resources and candidate pools to assist filling vacancies
- Influence and negotiate with stakeholders to contribute to the achievement of common goals
- Conducting regular reporting and data analysis of recruitment trends of government schools across the State
- Training new staff
- Self-motivated individual with the ability to independently drive initiatives and reliably deliver results
- Producing project plans where objectives are clearly defined and action steps for achieving them are clearly specified.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Assisted in developing business cases for proposed changes or new initiatives associated with assigned projects.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
Administrative Assistant/ FOI Information Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY VICTORIA - FREEDOM OF INFORMATION
MELBOURNE, VIC
02.2022 - 06.2022
- Processed FOI requests for access to documents
- Advised on FOI processes and procedures
- Supported the department's compliance with the FOI Act
- Provided advice to the department and applicants on the application of the FOI Act
- Knowledge of the Freedom of Information Act 1982.
Enquiries Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY VICTORIA
MELBOURNE, VIC
03.2014 - 06.2022
- Advise and educate consumers on their rights and responsibilities under Australian Consumer Law
- Educate consumers on changes to Australian Consumer Law and ensure traders are complying with consumer laws
- Register complaints into database and ensuring diligence with information required
- Gather information for greater community to ensure Consumer Affairs Victoria can use for sanctions/warning letters and education
- Escalate breaches of legislation to Trader and Compliance/Product safety and FLR teams
- Educate renters on their rights under the Residential Tenancy Act 1997
- Keep up to date with legislative changes and ensuring that when advising the public that it is explained in lay man's terms
- Refer TAAP (vulnerable & disadvantaged members of the community) to partnering organisations.
Information Officer
DEPARTMENT OF EDUCATION AND TRAINING
MELBOURNE, VIC
05.2019 - 02.2020
organisationsied to the public was update and accurateAbility to work within tight deadlines and fast-paced atmosphere.
Counter Officer/Customer Liaison Officer
DEPARTMENT OF HOME AFFAIRS
12.2011 - 02.2014
- Provide excellent client service in accordance with the Department of Home Affairs Client Service Charter and the APS Code of Conduct
- Maintain a high level of knowledge of relevant legislation and policy as well as departmental and section procedures and guidelines and apply this
- Work collaboratively to achieve business outcomes of Client Services
- Deal with complaints and feedback when making decisions on applications in a timely manner
- Deal with Visa enquiries and doing BOH administration duties
- Provide clients with timely responses either verbally or through email about various channels to resolve their enquiry or to provide a decision
- Undertake reception Duties dealing with a variety of clients and ensuring the use low-cost channels to lodge applications as well as educating clients on processes
- Maintain knowledge of latest requirements and support strategies
- Meet customer call guidelines for service levels, both in time and productivity
- Respond to requests in a timely and courteous manner, resolving requests at the first point of contact whenever possible
- Demonstrated understanding of and sensitivity to the needs of a diverse community.
Education
Bachelor of Arts - Psychology and Communication Studies
Victorian University of Technology
Skills
- Project Management
- Workflow Coordination
- Stakeholder Relations
- Document coordination
- Risk Assessment
- Reporting and documentation
- Schedule Coordination
Key Capabilities
AlbansTime Management
Inter-Department Collaboration
Technical support expertise
Helpdesk services.
References
Available on request
Timeline
Project Officer-Recruitment Business Partner
DEPARTMENT OF EDUCATION - SCHOOLS HUMAN RESOURCES SERVICES BRANCH
01.2023 - Current
Administrative Assistant/ FOI Information Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY VICTORIA - FREEDOM OF INFORMATION
02.2022 - 06.2022
Information Officer
DEPARTMENT OF EDUCATION AND TRAINING
05.2019 - 02.2020
Enquiries Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY VICTORIA
03.2014 - 06.2022
Counter Officer/Customer Liaison Officer
DEPARTMENT OF HOME AFFAIRS
12.2011 - 02.2014
Bachelor of Arts - Psychology and Communication Studies
Victorian University of Technology
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