Dario Paulino Da Cruz Amaral
Dili
Summary
Versatile professional with a proven track record in enhancing farm efficiency at Queensland Berries Pty and boosting customer satisfaction in fast-paced environments like Telkomcel. Excelled in crop management and staff training, alongside superior complaint handling and customer support skills. Achieved significant improvements in operational and service metrics through diligent attention to detail and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Farm Supervisor
Queensland Berries Pty
08.2024 - Current
- Increased farm efficiency by overseeing maintenance and repair of equipment, ensuring minimal downtime.
- Marketed farm products.
- Conducted timely harvests to ensure optimal product freshness while minimizing waste due to spoilage or overripe conditions.
- Worked on cultivation plans for crop production operations.
- Doing timesheet and scanning record of workers in the farm.
Customer Service Officer
Telkomcel
09.2022 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Call Center Agent
Telkomcel
05.2021 - 08.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Education
Bachelor in Engineering - Petroleum Engineering
Dili Institute of Technology
Aimutin, Dili10-2020
Skills
- Crop inspection
- Crop management
- Staff supervision and training
- Communication and interpersonal skills
- Quality control monitoring
- Complaint handling
- Data entry
- Customer support
- Team development
- Call center operations
- Customer communications
Certification
- Best Employee of the month (October), Farm Supervisor
- Best Employee of the year 2023 (Customer Service)
- Best Employee of the year 2022 (Call Center Agent)
Languages
English
Full Professional
Indonesian
Native or Bilingual
Portuguese
Professional Working
Timeline
Farm Supervisor
Queensland Berries Pty
08.2024 - Current
Customer Service Officer
Telkomcel
09.2022 - 08.2024
Call Center Agent
Telkomcel
05.2021 - 08.2022
- Best Employee of the month (October), Farm Supervisor
- Best Employee of the year 2023 (Customer Service)
- Best Employee of the year 2022 (Call Center Agent)
Bachelor in Engineering - Petroleum Engineering
Dili Institute of Technology
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