Darius Manaois
Milsons Point,NSW
Summary
Experienced educator and leader with extensive education, training, and management expertise. Proven ability to deliver high-quality training programs that foster critical thinking while adapting to various teaching environments. Skilled in leadership, project management, and customer relations management; dedicated to excellence in education and organisational growth.
Overview
12
12
years of professional experience
Work History
Project Manager
Dragon X Services
05.2024 - Current
- Develop and implement project plans, timelines, and deliverables for BPO/KPO services.
- Ensure alignment with ITIL service management processes, including incident, problem, and change management.
- Identify risks, develop mitigation strategies, and ensure smooth project execution.
- Implement ITIL best practices for service operations, continuous improvement, and quality assurance.
- Ensure adherence to ITIL frameworks for incident response, service level agreements (SLAs), and operational efficiency.
- Act as the primary point of contact between clients and internal teams.
- Monitor key performance indicators (KPIs) and ensure SLAs are met.
- Conduct audits, compliance checks, and process improvements in line with industry standards.
- Develop and manage project budgets, optimizing cost efficiency.
- Analyze financial performance and identify areas for cost reduction without compromising service quality.
- Strong knowledge of IT service management (ITSM), SLA management, and risk assessment.
- Experience with project management tools (JIRA, Trello, Asana, MS Project).
Teacher - Project Management (Part-Time Hybrid)
TAFE Queensland
11.2023 - Current
- Display teaching competence and a commitment to a student centred approach.
- Lead and manage effective teaching and learning within classroom, workplace, simulated and online learning environments with a focus on student engagement, progression and success.
- Utilise flexible, blended and inclusive learning techniques, options and products which are responsive to various student cohorts, including commencing students and those with priority needs.
- Design, develop and implement assessment tools and processes that meet industry skills standards (i.e. endorsed components from National Training Packages).
- Participate in continuous improvement activities to enhance the quality of training and assessment provided to students.
- Develop effective working relationships with students, client groups and staff by participating in team meetings, industry reference groups, student events and forums, inviting feedback and engaging in reflection.
- Ensure that students adopt and practise accepted safety procedures and sustainability in the learning and assessment environment.
- Contribute to planning, design, development, implementation and review of educational programs.
- Participate in relevant professional learning activities to develop and maintain currency of personal and professional skills, knowledge and attitudes for both industry and learning, teaching and assessment.
- Undertake general administration duties including monitoring of student attendance and progression, facilitating access to educational support and providing effective feedback and advice.
- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on Our Customer, Showing Initiative and Taking Responsibility.
Lecturer (H.E. and VET)
Charles Darwin University
01.2022 - 06.2024
- Delivery and Assess - BSB - Business Services Training Package (Certificate - Graduate Diploma)
- Qualification Business, Leadership & Management, Project Management, Entrepreneurship and New Business.
- Ensure training and assessment are delivered per the VET Quality Framework, the Australian Skill Quality Authority (ASQA) standards and regulatory frameworks, the Information and Communication Technology Training Package requirements, and industry standards.
- Executed lectures and class discussions via remote, hybrid and face-to-face instruction.
- Match teaching to competence through workplace assessment and recognition of prior learning (RPL).
- Develop training resources by the CDU Quality Management System and Australian Skills Quality Authority (ASQA) that meet training package/course requirements plus industry expectations and standards.
Online Trainer Assessor
Swinburne University Of Technology
11.2021 - 06.2023
- Delivery and Assess - BSB - Business Services Training Package (Certificate IV - Diploma)
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Encouraged students to think critically and develop problem-solving skills.
- Led group discussions and activities to stimulate student learning.
Online Trainer Asessor
Flexible Training Solutions
01.2020 - 03.2023
- Online Business (BSB) qualifications and working with government-funded courses such as Smart and Skilled (NSW) and the Victorian Skills Gateway.
- Navigated technical difficulties in organising virtual classrooms, adapting lessons where necessary and successfully supporting students in accessing readings.
- Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.
- Showed empathy and understanding when students needed counseling or extra support.
- Supported diverse student population through different teaching styles to cover multiple learning styles.
Lecturer (Vocational Educational & Training)
University Of Western Sydney
05.2021 - 01.2022
- Delivery and Assess - BSB - Business Services Training Package (Diploma- Graduate Diploma)
- Qualification Business and Leadership & Management.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Taught a diverse student population by employing various learning styles and abilities.
- Assessed students' progress and provided feedback to enhance learning.
Career Consultant
Advanced Personnel Management
10.2019 - 03.2020
- Provide personalised career counselling and guidance to individuals with disabilities under the National Disability Insurance Scheme (NDIS). Assess their skills, interests, and goals to help them identify suitable career paths and employment opportunities.
- Connected with businesses and recruiters to build relationships and increase opportunities for students.
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Attended job fairs and visited classrooms to provide information to prospective job seekers.
National Sales Development Manager
Kyocera Document Solutions, Inc.
09.2018 - 09.2019
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
- Attended events, training seminars, and manufacturer product showcases.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
Head of Customer Experience
Ikonnect Communication Solutions
07.2017 - 09.2018
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Verified associates and managers wowed customers through personal and attentive contact.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Customer Experience Manager
Optus Business
06.2013 - 07.2017
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Ph.D. - Educational Leadership And Management
The Thames International University
Paris, France04.2024
Diploma - Leadership & Management BSB50420
Sandhurst Institute
Sydney, Australia01.2022
Diploma - Project Management BSB50820
Sydney Academy
Sydney, Australia12.2021
Certificate IV - Training And Assessment TAE40116
TAFE New South Wales
Saint Leonards, Australia12.2020
MBA -
University of Hertfordshire
Hertfordshire, United Kingdom03-2019
Bachelor of Business - Marketing
Torrens University Australia
Sydney, Australia01.2012
References
Miriam Van Heusden
Faculty Manager Tafe QLD
miriam.vanheusden@tafeqld.edu.au
M: 0421 027 509
Dr. Teth Ruey
Program Manager
Charles Darwin University
tethloach.ruey@cdu.edu.au
M: 0421 027 509
Helen Cosgrove
Program Manager
Swinburne University of Technology
helen.cosgrove@swinburneopen.edu.au
M: 0478 012 088
Timeline
Project Manager
Dragon X Services
05.2024 - Current
Teacher - Project Management (Part-Time Hybrid)
TAFE Queensland
11.2023 - Current
Lecturer (H.E. and VET)
Charles Darwin University
01.2022 - 06.2024
Online Trainer Assessor
Swinburne University Of Technology
11.2021 - 06.2023
Lecturer (Vocational Educational & Training)
University Of Western Sydney
05.2021 - 01.2022
Online Trainer Asessor
Flexible Training Solutions
01.2020 - 03.2023
Career Consultant
Advanced Personnel Management
10.2019 - 03.2020
National Sales Development Manager
Kyocera Document Solutions, Inc.
09.2018 - 09.2019
Head of Customer Experience
Ikonnect Communication Solutions
07.2017 - 09.2018
Customer Experience Manager
Optus Business
06.2013 - 07.2017
Ph.D. - Educational Leadership And Management
The Thames International University
Diploma - Leadership & Management BSB50420
Sandhurst Institute
Diploma - Project Management BSB50820
Sydney Academy
Certificate IV - Training And Assessment TAE40116
TAFE New South Wales
MBA -
University of Hertfordshire
Bachelor of Business - Marketing
Torrens University Australia
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