Darius 't Lam
Piara Waters,WA
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Department Manager
McDonalds
Darwin, Northern Territory
03.2023 - 02.2024
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Shift Manager
McDonalds
Darwin, Northern Territory
05.2022 - 02.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
Palmerston Senior College
Palmerston, NT11-2022
Skills
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Food Safety and Sanitation
- Performance Management
- Scheduling
- Customer Service
Languages
Afrikaans
Native/ Bilingual
English
Native/ Bilingual
Certification
- Whitecard
- Forklift license
- HLTAID011 Provide First Aid
- SITXFSA005 Use hygienic practices for food safety
- SITXFSA006 Participate in safe food handling practices
- SITSS00069 Food Safety Supervision Skill Set
- Certificate I in Electrocomms Skills
- Certificate I in Hospitality
References
Tiffany Pfenning - Supervisor
May 2022 - February 2024
Mobile: 0472 921 372
E-mail: tiffanyp09@hotmail.com
Bill Dalangin
Mobile: 0411 827 240
E-mail: bill.dalangin@au.stores.mcd.com
Timeline
Department Manager
McDonalds
03.2023 - 02.2024
Shift Manager
McDonalds
05.2022 - 02.2023
High School Diploma -
Palmerston Senior College
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