Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Darja Tolkaciova

North Adelaide,SA

Summary

Positive, motivated, and dedicated sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Attentive to clients needs, easily build enhance loyalty, promote retention and support revenue objectives. Nurturing about brand representation. Dependable, enthusiastic and fully committing to the tasks and challenges.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Chanel Ltd
Aberdeen , Scotland
09.2010 - 08.2014
  • Nurtured client relationships and provided exceptional service in order to build a profound bridge between the brand and the client.
  • Ensured an outstanding representation of the brand by following company policies and codes on a sales floor.
  • Developed and maintained long-term relationships with clients.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Generated daily and monthly reports on sales activities for management review.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Resolved customer complaints and inquiries in a timely manner.
  • Attended trade shows and conferences to promote products and services.
  • Participated in regular training sessions on new products, services, and industry trends.

Sales Consultant

Retail Solutions
Aberdeen , Scotland
10.2009 - 10.2010
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Provided detailed product information to customers, including features, prices, promotions and availability.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Apartment Co-ordinator

Fountain Court Apartments
Edinburgh, Scotland
11.2007 - 10.2008
  • Responsible for handling both, individual and corporate bookings
  • Greeted visitors, provided them with assistance and excellent customer care
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Sorted invoices for accounting department
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Dealt with large amounts of special guests’ requests. Investigated client complaints to identify and resolve an issue
  • Took control of emergency phone and hotel keys when needed

Receptionist/ Restaurant Supervisor/ Assistant Manager

McKever Hotels
Newtonmore, Scotland
07.2007 - 11.2007
  • Responsible for maintaining high standards in all areas of the hotel, including, front of house, bar, restaurant and reception.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
  • Prepared reports on occupancy levels, revenue projections.
  • Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Receptionist

Oxford Hotels
Inveraray, Scotland
04.2007 - 07.2007
  • Greeted guests and checked them in and out of the hotel.
  • Organized conference room reservations for meetings or events.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Resolved guest complaints in a professional manner.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Took control of emergency phone and hotel keys when needed.

Education

Master of Arts - International Relations and Politics

University of Aberdeen
08-2012

Profound Secondary Education -

"Gabijos" Gymnasium Secondary School
07-2006

Piano -

Vilnius 2nd Academy of Music
06-2001

Skills

  • Customer Liaison
  • Product and service knowledge
  • Industry Trends
  • Time Management
  • Strategic Planing
  • Revenue Generation
  • Sales Development
  • Records Management
  • Customer Needs Assessment
  • Interpersonal communication skills
  • Product merchandising and distribution
  • Relationship Building
  • Honest and Dependable
  • Cash Register Operation
  • Regulatory Compliance
  • Organization skills
  • Teamwork and collaboration

Accomplishments

  • 100 out of 100 scores from Chanel Mystery shopper
  • AutoCAD 2D Course accomplished 2016

Languages

English
Full Professional
Russian
Native/ Bilingual
Lithuanian
Native/ Bilingual
Polish
Full Professional
French
Limited

References

References available upon request.

Timeline

Sales Consultant

Chanel Ltd
09.2010 - 08.2014

Sales Consultant

Retail Solutions
10.2009 - 10.2010

Apartment Co-ordinator

Fountain Court Apartments
11.2007 - 10.2008

Receptionist/ Restaurant Supervisor/ Assistant Manager

McKever Hotels
07.2007 - 11.2007

Receptionist

Oxford Hotels
04.2007 - 07.2007

Master of Arts - International Relations and Politics

University of Aberdeen

Profound Secondary Education -

"Gabijos" Gymnasium Secondary School

Piano -

Vilnius 2nd Academy of Music

Similar Profiles

CREATE PROFILE
Darja Tolkaciova