Darla Thompson
Ellenbrook,WA
Summary
Dynamic and reliable professional with extensive experience in customer service at Beatty Lodge. Proven ability to enhance guest satisfaction through clear communication and problem-solving skills. Adept at managing multiple tasks efficiently while maintaining attention to detail and fostering team collaboration. Committed to delivering exceptional hospitality and ensuring a welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Beatty Lodge
Perth, WA
01.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at front desk.
- Managed incoming calls, routing inquiries to appropriate staff efficiently.
- Processed mail and packages, ensuring timely delivery to recipients.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Delivery Driver
Dominoes Pizza
Perth, WA
12.2024 - Current
- Delivered pizzas promptly to ensure customer satisfaction and repeat business.
- Navigated delivery routes efficiently using GPS technology for timely arrivals.
- Maintained vehicle cleanliness and organization to comply with safety standards.
- Assisted in training new drivers on delivery protocols and customer service best practices.
Food and Beverage Attendant
Zone Bowling
Perth, WA
06.2023 - 10.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of dining areas.
- Resolved guest inquiries and complaints promptly, fostering positive experiences.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Ocean Reef Senior HS
Perth, WACertificate III - Certificate III in Makeup
North Metropolitan TAFE
Perth, WA12.2024
Year 12
Ellenbrook Christian College
Perth, WA10.2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Administrative skills
- Hospitality services
- Makeup application
- Clear communication
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
Certification
Forklift and High Risk License
Roller Driver Certificate
Certificate III In Business
RSA - Responsible Service of Alcohol
Reference
Logan Watts
Assistant Venue Manager, Zone Bowling Morley
📞 0482 636 086 | ✉️ logan.watts@zonebowling.com
Timeline
Front Desk Receptionist
Beatty Lodge
01.2025 - Current
Delivery Driver
Dominoes Pizza
12.2024 - Current
Food and Beverage Attendant
Zone Bowling
06.2023 - 10.2024
Ocean Reef Senior HS
Certificate III - Certificate III in Makeup
North Metropolitan TAFE
Year 12
Ellenbrook Christian College