Darlene Cox
forklift driver (high reach)
Heathridge,WA
Summary
im a 37 year old mother of 4 and grandmother of 1
i enjoy working in a team or independently.
i have the following certificates and licences
RSA
LF forklift licence
Australian drivers licence
i have my own reliable transport.
Willingness to learn just about anything.
fast learner, honest and reliable,
i have a can do attitude and always willing to help others.
Lots of life experiences and motivation to get it done.
Plenty of customer service experience and able to deal with difficult costumers or situations.
Overview
14
14
years of professional experience
Work History
Team Member
BP Service Station
04.2022 - 10.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Addressed and resolved customer complaints in polite and professional manner.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored food temperature, discarding items not stored correctly.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Fast Food Cashier
McDonald's Restaurant
07.2012 - 12.2013
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Provided customers with information on specials and discount deals.
- Worked with floor team and managers to meet wide range of customer needs.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Greeted over 500 customers per day and communicated effectively to obtain accurate orders.
- Provided beverage cups and condiments to increase customer convenience
Childcare Provider
Bright Sparks
03.2010 - 04.2013
- Liaised with parents and guardians to discuss child progress.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behaviour issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self-expression.
Education
Girrawheen Senior High School
Girrawheen, WA12.2002
Skills
- Clear Communication
- Order Preparation
- Creativity and Innovation
- Calculations and Measurements
- Collaboration and Teamwork
- Cleaning
- Area and Facility Cleaning
- Customer Service
- Equipment Operation
- Problem-Solving
- Facility Cleaning
- Money Handling
- Cash Handling
- Basic Math
- Friendly, Positive Attitude
Positive attitude
Customer service
Leadership qualities
Complaint resolution
Product knowledge
Training and mentoring
Work Preference
Work Type
Full TimePart TimeTimeline
Team Member
BP Service Station
04.2022 - 10.2023
Fast Food Cashier
McDonald's Restaurant
07.2012 - 12.2013
Childcare Provider
Bright Sparks
03.2010 - 04.2013
Girrawheen Senior High School
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