Darlene Fell
Project Manager, Economic Development
Thursday Island,QLD
Summary
Enthusiastic Project Manager eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of Service Delivery Targets & Outcomes and training in multiple areas of Community Management and Development. Motivated to learn, grow and excel in Leadership positions.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Acting EL1 - Economic Development Program
Torres Strait Regional Authority
Thursday Island, QLD
2019.04 - Current
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Manage a team of 3 employees as well as supervising other teams across the Economic Development
- Manager, Supervise and coach the Professional Development of team.
- Receive client assessments and provide guidance, management and support on a range of Economic Development, Regional Economic Investment Scheme Products such as Business Growth Package, Business Funding Scheme, Home Ownership Program, Business Mentoring and Support, Grants, You Sabe Business Workshops, CDP Audit visits and Employment and Training Projects.
- Carry out day-to-day management and supervision duties accurately and efficiently.
- Provide staff training and guidance in key areas of Business Mentoring and Support, Business Growth Package and Grants.
- Actively listen to customers requests and complaints, confirming full understanding before addressing and/or actioning.
- Participate in team leadership meetings to contribute to management and enhancing working relationships across the team.
- Manager and monitor a number of product trackers to track customers case management.
- Supervise the preparation of a variety of different written communications, reports and documents pertaining to service delivery eg. Memos, Letters, Emails, Board Reports and grants.
- Led projects and analyse data to identify opportunities for improvement.
- Acted higher duties EL2 (3 weeks)
- Provide support to other programs such as Fisheries and Infrastructure.
Senior Project Officer, Economic Development
Torres Strait Regional Authority
Thursday Island, QLD
2018.11 - 2019.04
- ED product promotion and delivery (BFS, HOP, BSS, REIS, Social Ventures)
- Update loan system( BFS & HOP) and prepare reports
- Inform and guide clients who meet and do not meet eligibility criteria; Ensure proposal documentation is completed
- Maintain and manage records and accounts associated with ED Products and services
- Develop and provide reports
- Provide a monitoring an aftercare function to clients including arrears management and loan reviews and undertake the collection management of loans that are in arrears.
- Support and participate in CDP community visits and audits
- Conduct staff Performance Development and reporting
- Manage and Supervise staff attendance and leave and manage under performance
- Supervise USB workshops logistics', coordination and support at workshops
- Lead & Supported ED Summits and internal/external workshops and conferences
- Lead & Supported REIS Launch 2016 and support ED Team with REIS Launch 2018 & 2017
- Contribute to weekly Programme reporting
- Attend and contribute to ED & F and TSRA Staff meetings
- Participate in Programme Strategic Planning
- Attended Business & Economic Forums
- Panel member, Womens Leadership Program
- Interview panel member, recruitment of APS 5/6 position and other internal recruitment
- Community Visits (REIS Community Sessions, client visits, CDP Audits)
- Grants management and reporting
- EL 1 – One month acting (Special Projects)
- RJCP Service Delivery Tagai Transition project (Graduation) Boat Club project, Playgrounds, Vehicle Maintenance project and Housing Maintenance project.
Senior Project Officer, Fisheies
Torres Strait Regional Authority
Thursday Island, QLD
2018.06 - 2018.11
- Adjust project plans for grants and Fisheries Summit to account for meet work timeline and targets, staffing and operational specifications.
- Closely collaborated with project members to identify and quickly address problems.
- Performed supervision for administrative assignments and staff, lead two projects (Grants Audit, Assessment and Management and Fisheries Summit) to deliver outcomes in a timely and professional manner.
- Created financial budget and managed the Fisheries Summit budget.
- Develop training tools and processes to support staff to learn Smarty Grants system and Grant reporting processes.
Senior Project Officer, Economic Development
Torres Strait Regional Authority
Thursday Island, QLD
2015.03 - 2018.06
- ED product promotion and delivery (BFS, HOP, BSS, REIS, Social Ventures)
- Update loan system( BFS & HOP) and prepare reports
- Inform and guide clients who meet and do not meet eligibility criteria; Ensure proposal documentation is completed
- Maintain and manage records and accounts associated with ED Products and services
- Develop and provide reports
- Provide a monitoring an aftercare function to clients including arrears management and loan reviews and undertake the collection management of loans that are in arrears.
- Support and participate in CDP community visits and audits
- Conduct staff Performance Development and reporting
- Manage and Supervise staff attendance and leave and manage under performance
- Supervise USB workshops logistics', coordination and support at workshops
- Lead & Support ED Summits and internal/external workshops and conferences
- Lead & Support REIS Launch 2016 and support ED Team with REIS Launch 2018 & 2017
- Contribute to weekly Programme reporting
- Attend and contribute to ED & F and TSRA Staff meetings
- Participate in Programme Strategic Planning & Development
- Attended Business & Economic Forums
- Panel member, Womens Leadership Program
- Interview panel member, recruitment of APS 5/6 position and other internal recruitment
- Community Visits (REIS Community Sessions, client visits, CDP Audits)
- Grants management and reporting
- EL 1 – One month acting (Special Projects)
- RJCP Service Delivery Tagai Transition project (Graduation) Boat Club project, Playgrounds, Vehicle Maintenance project and Housing Maintenance project.
Owner/Manager
Gud Pasin Biznis
Thursday Island, QLD
2013.09 - 2015.03
- Managed day-to-day business operations.
- Perform statistical operations to improve operations and forecast business needs.
- Manage financial records management systems for contracts and engagements.
- Deliver a range of capacity building and community solutions, providing culturally appropriate project management, corporate facilitation, training in governance and grant assistance to community based organisations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Aligned branding initiatives and sales strategies with client goals.
- Consulted with customers to assess needs and propose optimal solutions.
Regional Manager, Torres Strait Region
My Pathways
Thursday Island, QLD
2009.10 - 2013.09
- Management and Delivery of CDEP project across the Torres Strait Region.
- Monitored CDEP trends, market conditions and competitor actions to adjust strategies and achieve Key Performance goals to meet contractual requirements.
- Recruiting top talent and managing business image to exceed plan performance.
- Collaborated with internal teams and suppliers to evaluate costs against service delivery and set structures to achieve targets.
- Manage and Coach senior leadership.
- Work with Head Office (Cairns) to meet set Employment and Training targets in line with budget.
- Report to TSRA on Key Performance Targets.
- Conduct regular asset audits.
Education
Associate of Science - Aboriginal Community Management And Development
Curtin University
Perth, WA 1996.02 - 1998.12
Skills
Program & Policy development and implementation
Strategic leadership & communication skills
Evidence-based program development
Innovative program development
Economic and community development
Training programs development
Facilitates cooperation and partnerships with internal and external stakeholders
Self-motivated achiever
Accomplishments
- Finalist in the Torres Strait & NPA Employment and Training Recognition Awards 2021 - Best Social Responsibility
- Recognition Certificate My Pathways 2012 – Most Culturally Inclusive (Team Award)
- Management Excellence Awards 2007 Finalist, Rural/Remote Manger of the Year Cairns.
- Australia Day Awards 2009, Torres Shire Council – Prestigious Award for Appreciation.
Affiliations
2021 President, Torres Strait & NPA Employment and Training Recognition Awards
2021 President, TSRA Social Club
2020 President, TSRA Social Club
Secretary, Tagai State College P & C
2018-2020 Secretary/Treasurer, Torres Strait & NPA Recognition Awards Committee
2011-2014 Mura Kosker Sorority Inc (Regional Womens Organisation) Member.
2009-2011 Indigenous Advisory Group (IAG), Major Brisbane Festival, Member
2010–2011 Indigenous Advisory Committee (IAC), Torres Shire Council, Member
2004-2011 Mura Kosker Sorority Inc. (Regional Women's Organisation) President
2005-2009 FNQ Ministerial Regional Communities Forum Member
2007 Liquid Learning – Indigenous Employment and Capacity Building – Presenter.
2008 Liquid Learning – Engaging Indigenous Communities Conference - Presenter.
Open Torres Strait Cooperative Society (Housing), Member
Open Lena Passi Women Shelter Inc, Member
Open Thursday Island Bowls Club, Member
Training
TSRA - Conflict Resolution for Managers 2021
TSRA - Building and Leading High Performing Teams 2021
TSRA – Essential Writing for EL1-2, Canberra 2020
TSRA - Emotional Intelligence Training 2019
TSRA – Smarty Grants Training for Super Users 2018
TSRA – PRINCE2 Foundation Course 2018
TSRA – Coms Care Training 2018
TSRA – EDRMS Training 2018
TSRA – Fraud Awareness 2017
TSRA – Project Costing Tools 2017
TSRA - Risk Tool Meeting Training 2017
TSRA - Squiz Training 2017
TSRA – Cultural Awareness 2016
TSRA – Legislation & APS Decision Making 2016
TSRA – Merit Based Recruitment 2016
TSRA – Applying for jobs 2016
TSRA – Policy formulation & advice 2016
TSRA – APS Fraud Awareness Training 2015
TSRA – Working effectively for APS 5-6 Level Training 2015
TSRA – GMS Training 2015
TSRA – PGPA (Public Government, Performance & Accountability) Training 2015
TSRA – General Evacuation & First Response Fire Safety Training 2015
TSRA – APS Strategic Thinking & Innovation Training 2015
TSRA – APS Strategic Leadership Training 2015
TSRA – APS Editing & Proofreading training 2015
Torres Strait Cultural Awareness Course (STW – My Pathways) 2012
Financial Management Program, Emergency Relief Provider Training 2010 MYOB
Bookkeeping 2008
Cert I Australian Indigenous Culture - 2007
Certificate of Attendance - Coaching and Teambuilding Skills for Managers and
Springboard Womens Development Program – 1995
Referees
Professional
Mark Anderson M: 0437 430 291
Program Manager, TSRA - Economic Development W: 07 4069 0700
Thursday Island Q 4875
Tania Hirakawa M: 0427 079 103
Project Manager, TSRA - Economic Development W: 07 4069 0728
Thursday Island Q 4875
Community
Pedro Stephen W: 07 4069 0700
Chairman, Torres Strait Regional Authority
Thursday Island QLD 4875
Timeline
Acting EL1 - Economic Development Program
Torres Strait Regional Authority
2019.04 - Current
Senior Project Officer, Economic Development
Torres Strait Regional Authority
2018.11 - 2019.04
Senior Project Officer, Fisheies
Torres Strait Regional Authority
2018.06 - 2018.11
Senior Project Officer, Economic Development
Torres Strait Regional Authority
2015.03 - 2018.06
Owner/Manager
Gud Pasin Biznis
2013.09 - 2015.03
Regional Manager, Torres Strait Region
My Pathways
2009.10 - 2013.09
Associate of Science - Aboriginal Community Management And Development
Curtin University
1996.02 - 1998.12