Experienced public service professional with nearly three years of expertise in the National Redress Scheme. Roles include Quality Assurance, Independent Decision Maker Call Support Team, and current position as APS6 Team Leader. Strong written and verbal communication skills with a focus on trauma-informed practices. Proven track record in managing complex workloads, supporting staff well-being, and maintaining a calm, respectful demeanor with survivors. Skilled in collaborative problem-solving, mentoring, and ensuring alignment with legislation, policy, and Scheme integrity. Committed to fostering inclusive, supportive team environments and adept at adapting to changing priorities.
Trauma Informed Communication
Leadership and Team Support
Quality Assurance and Compliance
Task Prioritisation
Workflow Management
Stakeholder Engagement
Inbox Management
Adaptability and Resilience
Written and Verbal Communications
Legislative Alignment